Forum Discussion
..If I can go to customer support and get 2K credits for a missed level up, you have the means and the mechanisms to correct this issue, now. ...
Unfortunately, dropping the missing amount without the fix to the crate system is problematic. Never mind logistics of whether some people could get around to spending it on short notice before Wednesday.
If I'm owed 100k and I get that in time to burn it for credits, I'll be out another 50k in duplicates. They'd need to run that reward again, then again after I open those, and so on. The net cost of the crate should be 1000 credits, which equals 2200 minus the 1200 you get back from its duplicates. Any credits awarded now would be at a terrible exchange rate for parts.
They could convert the credits for us. 40 crafting parts for every 1000 credits is about what the math works out to. (It'd be 35 parts a crate but sometimes 50 and sometimes extra credits from duplicate uncommons/rares, and occasionally would get a whole card valued at a few hundred parts, so let's round up to 40.) Or give us both our credits and the bonus parts, as compensation for dealing with this for so long.
Giving us credits we can only spend on new cosmetics is not a solution. The bug has not kept me from getting cosmetics that don't exist yet, it's kept me from getting star cards.
I want to convert credits into crafting parts in order to get some progression boosts after the progression update. But I had to stop because after 50k credits I noticed that my dublicate cards aren't rewarded. Will you fix this bug before the 21st March or will I get them rewarded after the bug?