Hi DarthFDG,
thank you for your reply 🙂
Unfortunately, I've tried what you suggest, uninstalling all three launchers and just installing the EA app. This means, of course, that I can't access my Epic games but for now that's not the end of the world 😉
Nevertheless, the same 'failure to launch due to an issue our end' message comes up on the EA app. I can't be 100% certain but it seems to be a loop inducing conflict in the EA app which has marked my Origin SWBF2 standard edition as from Epic, when actually it was bought via Origin. Consequently, Epic deny the game to run as I haven't bought it from them, and then EA won't allow Epic's Celebration edition to run as I haven't bought it from Origin/EA. This has effectively locked me out of both versions of the game...
Some good news! I found work around late last night that has temporarily allowed me to run the Origin SWBF2 standard edition from Origin. I uninstalled EA, kept Epic installed and then reinstalled Origin. I then added a line in the Origin local.xml file as instructed in a YouTube video on how to stop the EA pop up. THANK YOU TO THE AUTHOR OF THIS FIX! YOU ROCK! O/
I won't put a direct link here as recommended by the video author to hopefully increase the time before the fix is patched. However, if anyone is looking for the fix the video is easy to find on YouTube... just do a search... it's only 2 or 3 minutes long.
Once back into Origin I did a full repair of SWBF2 four times... yes, for some reason it took four times. On the 5th or 6th launch attempt the game ran and I could play. Thankfully my cloud saves had saved my progress.
At least it works for now. Crazy I had to go to such lengths and I'm not holding my breath for EA to resolve this issue any time soon. Their 'wait and see', 'we're fixing it', and 'call us back' after hours on the phone, etc, with no confirmed resolution date is just total bs.
I must say I am APPALLED at EA's so called 'customer service' and release of an obviously buggy EA App. I'd heard stories of how bad the EA app and EA's customer service is, but until you experience it and the what can only be described as their deliberate, kafkanesque attempt to obfuscate their 'help' process to avoid resolving issues caused by their software it's hard to believe. Having now experienced it, trust me now I will believe anyone who says they've had a similar experience. Sadly, EA have lost my custom and as many people as I can influence to not use their products or services.
glad to see you got it working again
I purchased the game directly from EA on PC, and since being upgraded to EA App, SWBF2 would fail to launch.
Today my cousin, who is a PC engineer, worked out where the problem is. We opened the EA App on my PC using a different local Windows User Account, and then tried starting SWBF2, and it launched and ran with no problems at all. When we switched back to my Windows User Account, the non-launch problem persisted, and still is at time of printing.
As such it would appear that the non--launch issue is caused by corruption somewhere in the Windows User Profile files. We could not work out where, but at least it narrows down the problem.
Well here we are again... I used the Origin hack until EA forced me again to install the EA app two weeks ago. Surprisingly SWBF2 finally worked and launched via the EA app... GREAT! The problem of EA confusing my Origin/EA bought standard edition with my freebie Epic linked Celebration edition solved I thought with a sigh of relief...
However, today, two weeks after playing the game no problem, I started up the EA app to play my bought at Origin/EA SWBF2 and noticed immediately that new text had been added to my library stating that my SWBF2 is the 'Standard Edition accessed through Epic'... which is, of course, incorrect. Not surprisingly, the same thing as before happened and Epic will not let me play the game even if I go through the EA opening of Epic, etc, as i don't own the standard edition with them.
To say I am utterly sick of EA and want my money back is an understatement.
Can anyone help?
I have tried to contact EA and report this but they won't give me access to directly contact them to report this continuing issue with their rubbish app and refer me to this forum. I'm not spending 4 hours waiting on their telephone line to be told their tech people are working on it and contact them again in a few weeks.
All I play is SWBF2 and EA keep causing me distress and upset ☹️
