I can just feel your pain. I invested over 2000h my-life-time in this game. I played nearly every single day and made many friends. I was so frustrated at the end because of zero action on EA side. I was nearly banned because of bad language. This game and its developers do not contribute positively in mental health. We play EA games to relax but at the end annoy ourselves and turn into toxic trash!
I just accepted the situation after tons of hacks and cheats over the years, some of which were using the backdoors built in the game by developer, which can be (easily!) patched by EA with server side updates. I uninstalled the game and check the forum regularly. It seems it gets worse over time.
Thank you EA. Your willful ignorance will never be forgotten!