Error 2495
I dont get items when I open crates.
Forum Discussion
Hi,
I keep experiencing the error code 2495.
“Sorry, we couldn’t grant your reward. Please try again or check your inventory for new items. Error Code 2495"
Basically when ever i open a loot crate or check my collection this message turns up and the contents are lost but my credits go down the cost of the crate. ☹️
I have done the following:
Repair the game
trouble shooting of origin,
Uninstalled and reinstalled the game
Clean Boot.
As none of these worked I have played some more of the campaign and have discovered I can not level select after the first three levels. This makes me wonder; I played originally on Early access 10 hour trial, is my save data locked to that? It would be around the 10 hour marker of gameplay the error code appeared and stopped me gaining my crates.
Any ideas - I am all ears.
This is related to PC. but may apply to your - I can't say for sure, A is xbox right? :P
Trial installs, sometimes need fully removed, then reinstall from the newer pre-download/download (Support told me trial sometimes had some files missing).
If you want to, chat/phone support is also an option;
Star Wars Battlefront II - Chat Phone Support -- https://help.ea.com/en/contact-us/?product=star-wars-battlefront-ii
Star Wars Battlefront II - Support for Non English, including unsupported Countries -- https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100------
PC Fixes for Star Wars Battlefront II
https://answers.ea.com/t5/Technical-Issues/PC-Star-Wars-BF-2-Fixes-For-Everything-D/m-p/6424768#M704Thanks for your response... Its a PC. I am so silly I should have put that to begin with. I will look through these ideas once home from work. Thanks 🙂
I can now confirm Uninstalling and removing the folders from user then reinstalling plus repair files does not work. I have noticed that in where the game saves the install application data has two logos in the folder one is
starwarsbattlefrontii_trial
the otherstarwarsbattlefrontii
Now the folder was missing when it was uninstalled and reappears when i download and install. Do others have this?
I save it to my D drive so its location is D:\ORIGIN\STAR WARS Battlefront II
I am now curious if i keep reinstalling i am getting some form of trial version?
I tried this without any fix. I fully removed the Beta and any other version of Star Wars Battlefront 2 from my Xbox. It took about 6 hours to download the game again and when I did the error message was waiting for me. I bellieve this error is on all platforms, I have seen posts from Windows 10, Xbox One and Playstation. This leads me to believe the is something in the CORE code that is causing this. I am no coder, nor do I pretend to have a knowledge of coding. But I tend to think if a duck is a duck, then call it that.
Xbox Id: Rogue Guero EA id: TheRogueSquirrelI created a video that not only shows the error, error code and duplicate item message, but I also show how I have not been credited for these duplicate items. It is my hope this is exactly what the EA team need to start the fix on this long-standing error. If you see this message or others like it. Please give them a thumbs up by clicking the XP button, it's like the like button on Youtube and will help get this post noticed and this problem resolved. I hope everyone can get the help you need for the game, I still love this game and will continue to support it as long as EA does the same for us.
Check out the video here:
https://youtu.be/2sHZC_5cpCs
Like the video and subscribe if you have a minute, the channel is super small and I promise to not bug anyone with annoying click-bate or tricky postings that are one-sided. I plan to post information to help the community and grow it.
Cheers
Paodok
Xbox Id: Rogue Guero
EA id: TheRogueSquirrel
Youtube: Star Wars Insiders
Same here and I got this error with PS4.. It all started with one emote and despite I have it and use it this error persist all the timeI got an email yesterday from the "specialist" and he said "After looking over the details I feel the best course of action is to escalate to the studio to see if we can get this addressed." So, the now I wait for the studio to contact me. which probably won't be until Tuesday or after because of the New Year. I'll report back.
Thanks. PLEASE do.
