this is not related to XBox parental controls. I believe this is caused by the inability to reset the EA account to which my XBox Live account is connected.
Community ManagerHey all, if the account unable to access the game is an underage account then due to the COPPA law it is not possible for underage children to access the online aspect of many titles. Your children will be able to play certain parts of the game such as single player and offline content, which you can set up by following the instructions here: https://help.ea.com/en-us/help/account/give-your-child-access-to-games-on-their-child-account
Community Manager@rcmacdon The best thing to do is speak with one of our live agents who can take a look at your son's account. You can set up a callback or chat with a live adviser through our live support at help.ea.com
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
EA SPORTS FC™ TeamHi @rcmacdon,
I understand that you feel like your son cannot access a portion of the game due to error 524 and I would like to help you figure out why this is.
Now there are several things you could check to see if he is eligible to access the online features:
- Check to see if he has an overage Origin account. With an overage account you can log into the origin.com website using the e-mail address. An underage account can only log into the client using the username.
- You can see the linked Xbox account to the EA account by clicking on this link.
- An EA Help Advisor could help you determine if the EA account is underage.
- Make sure that his Xbox account is linked as a Family Member to the account with Xbox Live Gold.
- Check the Privacy Settings for his account.
If all of the above checks out, your son might need a full access account for Xbox. Typically, you have to be 18 years old to have a full access account for Xbox. Please contact Xbox support for more information.
This is a lie. That's not how COPPA law works. Not in the US. Not anywhere.
While it's true that EA won't enable child accounts for Battlefront 2 online content, it's entirely untrue that COPPA is the cause or that EA is uniformly enforcing COPPA.
1) EA is enforcing child restrictions in a much more Draconian way for Battlefront 2 than it is for other EA titles. As many have posted, FIFA works just fine.
2) EA is actively telling people in help to work with Microsoft's parental permissions, while knowing full well that Origin is ignoring those designations for Battlefield 2.
3) EA isn't actually enforcing COPPA, as you can sign on to EA systems with the exact same child ID information and a different birth date and EA welcomes them with open arms into their online content.
4) EA is offering a significant portion of their Battlefront 2 value online, while locking out most of their target audience from said online content and offering zero in the way of restitution. I've seen other posts on AHQ defending this that amount to "read the fine print" and on top of that, the fine print is wrong as there are many kids above COPPA age who cannot access Battlefront 2 due to EA's poor implementation.
5) As posted elsewhere in this thread, COPPA is fine with parental permissions, but EA isn't.
EA is effectively forcing parents out of Microsoft's pretty well-thought-through permissions system if their kids want to play the Star Wars game they got for Christmas. And they're doing it out of fear of loot box gambling lawsuits specific to Battlefront 2, not out of COPPA requirements. And they're going out of their way to not state this publicly, instead offering misleading help advice that is wasting a lot of parents' time.
More on this in the related Bug Reports thread here: https://answers.ea.com/t5/Bug-Reports/Xbox-Attempt-to-connect-to-online-error-code-524/td-p/6431848/page/6
