Forum Discussion

eeagleeestrike's avatar
7 years ago

error code 2938

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug I has fully updated the game, yet when i try to play it keep telling me that i need to update the game in order to play online, error code 2938
What is your gamertag/PSN ID/EA Account name? Bartel1992
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/18/2017
What time did you see the bug? (HH:MM AM/PM) 08:00 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? VST - GMT + 7:00
Steps: How can we find the bug ourselves? start the game and try to join a friend's game
What happens when the bug occurs? can't play the game
What do you expect to see? how to solve the bug?
Please select your region Asia
AMD or Nvidia Model Number NVIDIA GTX 1060

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug I has fully updated the game, yet when i try to play it keep telling me that i need to update the game in order to play online, error code 2938
What is your gamertag/PSN ID/EA Account name? Bartel1992
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/18/2018
What time did you see the bug? (HH:MM AM/PM) 08:00 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? VST - GMT + 7:00
Steps: How can we find the bug ourselves? i have meet exactly as this screenshot
What happens when the bug occurs? can't play the game
What do you expect to see? how to solve the bug?
Please select your regionAsia
AMD or Nvidia Model Number NVIDIA GTX 1070

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @eeagleeestrike

    If you have the game fully up to date and are still seeing that error then uninstalling and reinstalling the game is advised. Let us know how this goes, thanks.

  • so i still get any solution from your answer,and i think you should ask your technical engineer why does this error happening,then you tell me the solution of the error code,it's not i tell you the solution 。

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