Forum Discussion

DrunkyMacGreed's avatar
DrunkyMacGreed
6 years ago
Solved

Error code: 721 after resuming play from Rest Mode (PS4)

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug The first attempt to reconnect to the EA Servers after resuming play from the PS4 Rest Mode always fails with an "Error code: 721" error message.
What is your gamertag/PSN ID/EA Account name? DrunkyMacGreed
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 03/17/2020
What time did you see the bug? (HH:MM AM/PM) 09:00 PM
In what game mode did the bug occur? Campaign
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? 1. Launch Battlefront II on a Sony PlayStation 4 2. When the Main Menu appears, confirm that the game has successfully connected to the EA Servers 3. Press the PS Button to return to the PS4 frontend menu 4. In the PS4 frontend menu, select Power and press the X button 5. In the PS4 Power menu, select Enter Rest Mode and press the X button 6. Once the PlayStation 4 console has entered Rest Mode, press the PS Button to resume the console's operation 7. In the PS4 frontend menu, select Battlefront II and press the X button to resume the game 8. At this point, an "Error Code: 672" error message will appear; Press the X button to clear the error message 9. Press the R3 button (by depressing the Right Analog Stick) to reconnect to the EA Servers
What happens when the bug occurs? The following error message appears: Failed to connect to the EA Servers. Online features will be unavailable. Please check your internet connection and try again. See ea.com/unable-to-connect for additional information. Error code: 721
What do you expect to see? The game should be able to reconnect to the EA Servers on the first try.
Please select your region North America
AMD or Nvidia Model Number N/A

‌

1. Launch Battlefront II on a Sony PlayStation 4
2. When the Main Menu appears, confirm that the game has successfully connected to the EA Servers
3. Press the PS Button to return to the PS4 frontend menu
4. In the PS4 frontend menu, select Power and press the X button
5. In the PS4 Power menu, select Enter Rest Mode and press the X button
6. Once the PlayStation 4 console has entered Rest Mode, press the PS Button to resume the console's operation
7. In the PS4 frontend menu, select Battlefront II and press the X button to resume the game
8. At this point, an "Error Code: 672" error message will appear; Press the X button to clear the error message
9. Press the R3 button (by depressing the Right Analog Stick) to reconnect to the EA Servers
RESULT: The following error message appears:
Failed to connect to the EA Servers. Online features will be unavailable. Please check your internet connection and try again. See ea.com/unable-to-connect for additional information.

Error code: 721
NOTE: At this point, the player must press the X button to clear the "Error code: 721" error message, and then press the R3 button to attempt to reconnect a second time, which will then succeed.

  • DrunkyMacGreed's avatar
    DrunkyMacGreed
    6 years ago
    This issue is resolved on PlayStation 4 as of the most recent update (tested on 5/13/20). Reconnecting to EA Servers after resuming the PlayStation 4 from Rest Mode now works properly on the first try.

4 Replies

  • RogueZeroRendar's avatar
    RogueZeroRendar
    6 years ago

    @DrunkyMacGreed 
    I understand your issue, but if shutting down and booting up your system again does the trick, I doubt they'll bother with such a BUG. Computers (and consoles too) may behave erratically if they are left turned on for too long. And these 'sleeping' options usually just make things worse. In my PC as an example, whenever I try to play this game after the PC was sleeping, the game says I don't have the minimal requirements to run it. Then I shut it down, turn it on again, and everything is fine.

    Also, if I keep my PC turned on for more then a day, next time I try to play the game it will be a laggy nightmare.

    Your report is great, but I honestly think this isn't something they are willing to fix, or that they can fix at all. Might be an issue with Computers and Consoles that they have no control of.

  • DrunkyMacGreed's avatar
    DrunkyMacGreed
    6 years ago

    The difference between PC and console in this specific case is that, for PlayStation specifically, suspension of gameplay in Rest Mode is a feature of the console. Therefore, as a former Format Quality Assurance Online Analyst as SCEA (now SIE), I can state from experience that if a game consistently encounters an error (aside from any lost connection) upon resuming from Rest Mode, it will be flagged by Sony's Format QA department, because Rest Mode is a designed feature of the PlayStation 4. So this is a TRC/format compliance issue.

    In addition, this is a recently occurring issue that has only been occurring in the last couple of weeks or so. The Error code: 672 indicates that the connection to the EA servers has been lost; This is to be expected by entering Rest Mode. However, the game would always reconnect to the EA Servers on the first attempt. The consistently occurring Error code: 721 for failing to reconnect is a separate and new issue, and one that would be flagged by Sony if the game were being submitted for approval for initial publishing.

  • RogueZeroRendar's avatar
    RogueZeroRendar
    6 years ago

    Thanks for the clarification! I hope that with this they take their time to address this issue. Indeed I can only tell from experience as a PC user, and from my studies in the Computer Engineering field, but in no way I went deep into the subject of Networks (TBF I found that very boring to learn, so I didn't want anything else with it after the only subject I had on the matter), nor how Sony handles their Consoles' quality.

    It's so nice to know that Sony is so engaged in the quality of its Console. I don't know here if Windows is to blame for the lack of stability on PCs after a long time on, or after returning from Sleep Mode, or the fact that we can mount PCs with any component that fits. In my case though, I use an Acer laptop, so it's probably either Windows or Acer that don't have the high standards applied to them, unlike the Playstation.

  • DrunkyMacGreed's avatar
    DrunkyMacGreed
    6 years ago
    This issue is resolved on PlayStation 4 as of the most recent update (tested on 5/13/20). Reconnecting to EA Servers after resuming the PlayStation 4 from Rest Mode now works properly on the first try.

About STAR WARS™ Battlefront™ II

Official community forums for Star Wars™ Battlefront II™ discussions.17,252 PostsLatest Activity: 9 hours ago