Forum Discussion

encs5's avatar
encs5
7 years ago
Solved

FAIL TO CONNECT TO EA SERVERS FOR DAYS

Hello there, I'm facing an issue where the games (on PC) can't connect to EA servers for four days now (since 26/2/2019) and still unable to find any cause and solution. 

  • ggibb65's avatar
    ggibb65
    7 years ago

    @encs5- at the menu, go to options/ea account. When you click on this you will see ping site about halfway down. Scroll through trying the ones with the lowest Milliseconds first. Also go to this link https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ and make sure you download and run UOtrace. Take a screenshot and post here. This will help determine if you have any local connection issues. An internet speed test wouldn't hurt either.

    I will be offline for a while but will check back later.

4 Replies

  • ggibb65's avatar
    ggibb65
    Hero (Retired)
    7 years ago
    @encs5 - are you getting any error messages? What region and ping site. Have you tried other ping sites?
  • encs5's avatar
    encs5
    7 years ago

    @ggibb65 For example, whenever I started Star Wars Battlefront 2, at the menu, it said failed to connect to EA Servers asking to check the internet connection with an error code: 721. My currently region is Southeast Asia. How do I check and try other ping sites?

  • ggibb65's avatar
    ggibb65
    Hero (Retired)
    7 years ago

    @encs5- at the menu, go to options/ea account. When you click on this you will see ping site about halfway down. Scroll through trying the ones with the lowest Milliseconds first. Also go to this link https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ and make sure you download and run UOtrace. Take a screenshot and post here. This will help determine if you have any local connection issues. An internet speed test wouldn't hurt either.

    I will be offline for a while but will check back later.

  • No0O0O1's avatar
    No0O0O1
    5 years ago

    I switch my WIFI setting from public network to private network, and the game connect to the EA right away. Think its something to do with the firewall.

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