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Dynamification's avatar
Dynamification
6 years ago
Solved

FIX THE DAMN GAME

SERIOUSLY??? At random, in the middle of a match during peak battle, the game friggin’ crashes!!! This has been happening periodically since the BB update! WTH?! It’s not my Xbox, and it sure as Hell...
  • lukeobionechew's avatar
    lukeobionechew
    6 years ago

    Hi,

    @Dynamification 

    Gooooooood, Gooooooooooooooood. I feel the hate swelling in you, it gives you focus, makes you stronger (player)...

    I understand how you feel because I've experienced this myself.

    How about fixed patches, new content and they focus on all the other issues that there are in the game as well. 

    "EA Customer Service" gave me this to try, you may also want to try this:

    Clear Alternate Mac address.
    Open Settings on the Xbox One.
    In the Console section select Network.
    Select Advanced settings.
    Select Alternate MAC address.
    Select CLEAR and press Enter.
    You will have to restart the console for the change to take effect.
    Please run these steps.
    Dev 

    Hope this helps...

    All the best  

ggibb65's avatar
ggibb65
Hero (Retired)
6 years ago

Played Co_Op last night. Game crashed twice. Lost everything including having completed a DL-!8 upgrade. Had to do it all over again. It's annoying that these crashes tend to happen deep into any game, usually in the last phase. Stranger again, is that it tells me I have lost connection to the server but when I am back on the game dashboard, I am still connected. I am leaning towards an EA server issue noting they had an outage recently. 

ggibb65's avatar
ggibb65
Hero (Retired)
6 years ago

@EA_Atic @EA_Ataashi  An update with frustration Playing Co-Op last night, the game froze and dropped me back to dashboard 3 times during the evening. The problem appears to be getting worse.  The loss of credits/XP's and weapon upgrades is becoming a major concern. The error code is always 209. There appears to be no acknowlegement of this issue by either of you. Is it just an Xbox issue or is it spread over all platforms? It only started after the BB8 upgrade. 

  • ggibb65's avatar
    ggibb65
    Hero (Retired)
    6 years ago

    @EA_Atic  This problem is still happening once every night. Last night it happened after gameplay had finished and it was about to show the DEFEAT graphic. Same error code 209. I had been playing Supremacy for over an hour and then lost everything - credits, challenge completions. The thing I don't understand is when I am dropped back to the dashboard, I am still connected to EA. and can immediately start searching for a new game. I have a smart modem which keeps logs on errors that happen. Checking these logs has shown no errors with internet connections at the times of the game crash so it has to be a problem from your game server end or a glitch in the game itself. 

    • Dynamification's avatar
      Dynamification
      6 years ago

      @ggibb65Try these steps I was given. It worked for me, and haven’t had a problem since. It may occur at least once or twice in a blue moon, but at least doing these steps I guarantee you’ll play with ease for a while. They were passed along by one of this post’s commenters who claimed a Dev gave it to him/her. 

      Open Settings on the Xbox One.
      In the Console section select Network.
      Select Advanced settings.
      Select Alternate MAC address.
      Select CLEAR and press Enter.
      You will have to restart the console for the change to take effect.

      • ggibb65's avatar
        ggibb65
        Hero (Retired)
        6 years ago

        @Dynamification  Thanks but I had already tried that without success. Thought I had fixed the problem by going wireless in lieu of LAN,. Had 3 days without any problem but last night it came back whilst playing Co-Op. Figure it is an internet connection problem not a fault of the game. Guess I will just have to get used to it. Thanks again for the suggestion. 

    • ggibb65's avatar
      ggibb65
      Hero (Retired)
      6 years ago

      To all with this problem.

      It appears that I have solved my problem. My frustration has been pointed at the game unfairly as having tried and tested everything to no avail. I did one thing that I had not thought of before - I disconnected my LAN cable from my Xbox and set up wireless connection. The reason I did this is my smart modem has 4G backup whereby if there is a glitch in internet connection it automatically connects to the 4G network to maintain internet access seamlessly. Guess What!!!! no problems with the game crashing for the last 3 nights. 

      A word of advice, Keep an eye on the top right corner of your screen. If the connection bars show up with the message "slow internet may effect your gameplay" and then they turn red, you will get the game crashing.

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