Game crashes when pressing 'play'

Hey @mralsop01

I'm sorry to hear about your issue with SWB2 ☹️

Can I ask if you're using any antivirus software? They can sometimes prevent our games from launching in Origin, so we advise to turn them off and test if a game works. I also recommend to run the game and Origin app as admin.

/Ataashi

In that case...

@MurfOriginal @mralsop01 - could provide us with your DxDiag reports? We'll look into this.

Thanks in advance!

/Ataashi

Something happened to me as well today. Normally there were no problems about game but today, I've just clicked the game and when it send me to the screen ,where it should've loaded, it never opened. There is always a black screen and I cannot even close the screen it is completely disaster so I just turn off my computer. It still bothers me because I still cannot open the game, and I don't know what the problem is.

@reduction7

Do you also have AMD FX8350 as your CPU? If yes, could you send us your DxDiag as well?

Thanks!

/Ataashi

my CPU is  Intel Core i5 - 7200U 2.50 GHz to 2.71 GHz

Here you go.

Thanks

Hi, I didn't see your message earlier unfortunately but I have since upgraded to a GTX 1060 (and still getting the same issue). The only antivirus I use is Windows Defender, and I have already made sure that Battlefront 2 is allowed on my home network. I have also tried running the game as admin, running origin and the game as admin, clearing my game cache, reinstalling the game, repairing the game and I still cant get the game to work. I will try to completely disable Defender in the mean time and report back with any news.

Thanks

@EA_Ataashi

Heres my dxdiag report.

@MurfOriginal @mralsop01 Thanks for sending the reports and all the additional information! 🙂

Could you both use System File Checker and System Update Readiness tools to repair any corrupted system files?

/Ataashi