Forum Discussion
Anonymous
8 years agoThe game was fine till yesterday but I downloaded the update today and have the same issue. I click on 'Play' but the game doesn't launch, and it reverts back. (I also don't have any anti-virus programs installed.)
Anonymous
8 years agoI don't know if this is relevant but I've noticed that the cloud syncing phase takes longer to finish up...
- EA_David8 years ago
Community Admin
Thank you, that's helpful. That indicates the issue may be with Origin rather than the game specifically.
Can you try clearing the Origin cache and see if that changes anything?- Completely log out and close down Origin
- Hold down the Windows key and R
- Type in "%ProgramData%" (without quotes) and click OK
- Now open the Origin folder.
- Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
- Hold down the Windows key and R
- Type in "%AppData%" (without quotes) and click OK
- This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
- Click on the word "AppData" at the top of your window
- Open the Local folder here
- Delete the Origin folder listed here
- Restart your PC and log back into Origin
- Anonymous8 years agodone. still locked out .
- Anonymous8 years ago
Did that. Still the same.
- Anonymous8 years ago
Log file from Origin.
- 8 years ago
i pre - ordered this game and i can't play.
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