Won’t stop telling me to “Please reset your password”

I’ve been trying to connect to my ea account on my Xbox so I can play online with a friend, but every single time I try I get a QR code and a message telling me to reset my password. And I keep doing so. Every time I reset my password I get the same message. And whenever I click out of that I get another message saying “you must have an ea account to access online features error code: 4975”