Help - Star Wars Galactic Battlegrounds Saga

I posted a thread on Star Wars and no one answered me one day, and a Staff came, called me SPAM.

I came here to post another place to solve a problem because I didn't find any questions about ''Star Wars Galactic Battlegrounds Saga''

I started game and I couldn't play Single.

How to solve this?

I just installed game on EA which I subscribed for 3 months for $1 from Brazil