How to restore progress?
Shows my levels, but all the cards are locked. Tried playing a game and one of my classes got reset to level 1. Is there a way to reset my account to a prior save?
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1 Reply
I've received this email several times as if my case is getting passed around and reset. Is there actually a live chat option that I'm completely missing when going through their steps?
I hope you are doing well. Having reviewed your email, I got to know that you are facing issues with Game progress issues. Do not worry, I will try my level best to help you out.
I can understand as how frustrating it may be at your end. As I can see you're waiting so long. I suggest you to connect with us on live chat. Please contact our Live Support team in order to enable us to provide better support opportunities and to get this issue resolved without waiting further. Here are the steps, how to contact our Live Support:
- Visit https://help.ea.com/en/
- Click on Contact Us.
- Select a Product
- Select a platform.
- Select a topic then Issue
- Click on Blue button (Select contact option)
- Fill Case Information and click Next.
- Select Chat
I appreciate for your patience and understanding on this matter. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp
Thank you once again for contacting EA Help!
Have a great day and stay safe!
