HvV bug(lag, sound, invisible characters)

Question

Product: Star Wars Battlefront IIPlatform:Sony Playstation 4What is your issue related to? GeneralSummarize your bug HvV, serious lag, muted sounds, invisible enemies and allies, invisible and unable to move on respawnWhat is your gamertag/PSN ID/EA Account name? HomokannabisHow often does the bug occur? Every time (100%)Can you tell us the date (MM/DD/YYYY) that you saw the bug? O4182020What time did you see the bug? (HH:MM AM/PM) 10 pmIn what game mode did the bug occur? Heroes vs. VillainsWhat is your time zone? GMT (UTC)Steps: How can we find the bug ourselves? Play HvVWhat happens when the bug occurs? Starts with serious lag and some muted sounds, then enemies and allies respawn invisible, usually when I respawn I'm invisible and unable to move, attack or use abilities. When it looks for a new match it loads indefinitely and if I back to menu it does the same.What do you expect to see? See characters, hear sound, be able to move, use weapon an abilities Please select your region North AmericaAMD or Nvidia Model Number‌If I could upload videos from my PS I would share. The lag hits and everything will move in slow motion then jump foward a few seconds, sounds get muted (announcer, voices, some fx). Enemies and allies respawn invisible (aside from health bar, kylos saber, fire from bobas het pack, mauls saber when he throws it). I can damage them an they can damage me. Usually when I respawn I'm invisible and unable to move or attack (sometimes I'll respawn normally or if I change characters sometimes it works). Once I respawned as chewie without his bow, all I could use was grenades, slam, and melee. Only seems to happen in HvV but happens every match. On the plus side, I think fighting invisible enemies has made me better 🙂

hmknbs64 · Answer

Why is the only "recommended support option" the answer HQ? Thanks for the "support" EA, really appreciate it. Guess I wont play until someone contacts me, better get comfy.

roguezerorendar · Answer

This is me back in 2018. The clip had no sounds at all.

Since then I've encountered this issue a few times, one which I have GIF on

To my knowledge this issue usually happens on my end due to very poor connection, or if my hardware is not functioning well. Resetting my system usually solves the issue. I'm on PC BTW. Sometimes it's due to being extremely hot.

If your issue is present everytime you play, it may be an issue in your console's hardware. Also be sure you aren't having connection issues. The upper right connectivity symbol that appears when you're in a match is a good way to gauge if your connection is ok, but sometimes the connection may not be ok but the symbol is displayed as if it's ok. Maybe your modem/router might be suffering issues or getting extremely hot.

If nothing of this helps, I suggest reaching EA help directly.

If you find anything else to add here, please feel free to do so and I can try to help you further, but what I said here is pretty much all I know about this issue.

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HvV bug(lag, sound, invisible characters)

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