I can't login because does't let me connect

i have a Xbox series s and i cant play online at all it doesn't connect into the online severs and have ea account and a Xbox account i tried to fix but it doesn't work, also called Xbox then they told me to call EA, but my account is already linked to Xbox, so now im just hoping EA can contact me to fix this or does any of you have any recommendation to fix this or have this issue thank you

the on screen prompt says connecting and then says unable to connect online even though im online