Forum Discussion

5 years ago

Solved

I can't play any game mode in some planets

Product: Star Wars Battlefront II Platform: Microsoft XBOX One What is your issue related to: General (all game modes) Summarize your bug: I can't play in the planets Starkiller, Takodana, Naboo (...

juniorlfn
5 years ago
Yes, I`ve tried a lot of things, event a full console reset.

However, none of them solved my problem. Now, I can't even open the game. I think it could be a console issue since other games are freezing along with the console dashboard. So, I don't think it's a bug from Star Wars Battlefront.

Unlike Microsoft support, you informed me that's not an issue reported for other users as well, which has been useful to find the root cause of the issue since I can disregard the possibility of an issue from star wars game.

Thank you for answering me!

EA_Atic

DICE Team

5 years ago

Hey @juniorlfn we are currently not tracking any issues with maps not working.

Have you tried to power cycle the console?

How to power cycle:

Turn off your console by pressing the Xbox button  on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button  on your console to turn it on.

/Atic

juniorlfn

5 years ago

Yes, I`ve tried a lot of things, event a full console reset.

However, none of them solved my problem. Now, I can't even open the game. I think it could be a console issue since other games are freezing along with the console dashboard. So, I don't think it's a bug from Star Wars Battlefront.

Unlike Microsoft support, you informed me that's not an issue reported for other users as well, which has been useful to find the root cause of the issue since I can disregard the possibility of an issue from star wars game.

Thank you for answering me!