That is what the error message implies. However, I'm not sure.
I can see why EA support might direct you to the user forum - i.e. to see if anyone else figured out what it was about. However, EA Support is ultimately responsible for resolving the issue for you, not the other players you find on this forum.
I suggest you go back to EA Support and let them know you gave AHQ a go, but it didn't work out. They need to fix it for you. If they don't, get back to me and I'll see if I can light a fire with one of my contacts at EA.
Alright! And I wanna thank you for your help. You didn't have to help but you did and I appreciate it
