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Anonymous's avatar
Anonymous
8 years ago

Kicked to menu after game

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Kicked to the menu after match ends instead of loading the next map. Happened three matches in a row one on GA and two on Strike.
What is your gamertag/PSN ID/EA Account name? Reneggade
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/13/2017
What time did you see the bug? (HH:MM AM/PM) 6 pm
In what game mode did the bug occur? Galactic Assault
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? Not sure, play a game on xbox one X
What happens when the bug occurs? Kicked to the main menu while displaying the stats screen
What do you expect to see? I expect to load the next map
Please select your region North America
AMD or Nvidia Model Number

Never experienced this bug prior to the patch. Loaded game and tried a match of GA on Jakku, after match ended I was kicked to the main menu. Attempted 2nd Match in Strike on Kamino, after match ended I was kicked to the main menu. Attempted 3rd Match playing strike on Jakku, kicked to menu after match ended.

35 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    Me too. Returns me to main menu after countdown gets under 10 sec. And only when changing maps.
  • Mine seemed to be better when I checked it this morning. I was playing strike.
    EA support asked me to do these things. I did the first two but I don’t think it made any difference.

    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.
  • Also having this issue, but in Galactic Assault. Only when the map is going to change. If it is the same round, it stays.

    I also tried doing all the recommended things such as mac address, clearing cache, removing and readding gamertag, no luck.

    It started with the Last Jedi update.
  • Anonymous's avatar
    Anonymous
    8 years ago
    All working ok this morning, cycling through the maps as normal. I'm in the UK on Xbox One...

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