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bl00print's avatar
5 years ago
Solved

Language error message - being marked as spam in the forum

Bought the game in April 2019, been playing for a year with no issues, all of a sudden I started getting "The title is installed in a language that you are not entitled to play."

All the other Origin games I have are playing fine. I contacted tech support that basically started suggesting all the solutions they could find from this forum. None of them worked. Uninstalling both the game and Origin and reinstalling didn't work. Uninstalling through Revo as well as all the cache in the user folders and reinstalling doesn't work. Creating a new admin account and reinstalling everything from scratch, both Origin and the game, doesn't work.

I bought the game when I was on Win10 and I am still on Win10.

Tech support decided to give up and after they told me that I cannot get a refund because the game was bought over a year ago, they suggested that I reached out to a third party / external IT professional to resolve the issue with the game.

Is there a way to get a more professional and responsible solution to this?

  • I am only coming back to this to help anyone facing the same issue that gave up on the forum and technical experts "solutions"

    A quick note about the call @EA_Darko , you don't seem to have an option to call back anyone who is outside of US.

    So here is the solution,

    IGNORE every forum/technical expert "solution" of basically reaching the point of taking your whole PC apart just to make a game work,

    it is the launcher causing the issue not your PC.

    Download the EA Desktop Beta application, after 2 months of going back and forth with EA customer support and pretty much getting replies like

    "get an IT specialist to fix the issue with your PC", or "we can only send you the solution after you hung up/close this live chat" I can confirm that

    the game launches just fine in the new launcher.

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