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bl00print's avatar
bl00print
5 years ago
Solved

Language error message - being marked as spam in the forum

Bought the game in April 2019, been playing for a year with no issues, all of a sudden I started getting "The title is installed in a language that you are not entitled to play."

All the other Origin games I have are playing fine. I contacted tech support that basically started suggesting all the solutions they could find from this forum. None of them worked. Uninstalling both the game and Origin and reinstalling didn't work. Uninstalling through Revo as well as all the cache in the user folders and reinstalling doesn't work. Creating a new admin account and reinstalling everything from scratch, both Origin and the game, doesn't work.

I bought the game when I was on Win10 and I am still on Win10.

Tech support decided to give up and after they told me that I cannot get a refund because the game was bought over a year ago, they suggested that I reached out to a third party / external IT professional to resolve the issue with the game.

Is there a way to get a more professional and responsible solution to this?

  • bl00print's avatar
    bl00print
    5 years ago

    I am only coming back to this to help anyone facing the same issue that gave up on the forum and technical experts "solutions"

    A quick note about the call @EA_Darko , you don't seem to have an option to call back anyone who is outside of US.

    So here is the solution,

    IGNORE every forum/technical expert "solution" of basically reaching the point of taking your whole PC apart just to make a game work,

    it is the launcher causing the issue not your PC.

    Download the EA Desktop Beta application, after 2 months of going back and forth with EA customer support and pretty much getting replies like

    "get an IT specialist to fix the issue with your PC", or "we can only send you the solution after you hung up/close this live chat" I can confirm that

    the game launches just fine in the new launcher.

18 Replies

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @bl00print I would recommend speaking with them again and explaining the situation. 

    If the steps I shared above did not help then there is nothing further that we can do on AHQ to assist. The only team who may be able to assist further is our live support team.

    Darko 

  • bl00print's avatar
    bl00print
    5 years ago

    My god I don't know how you live with yourselves. You directed me to a line that charges 0.5/minute that your service doesn't let the caller know about it only for them to be playing the telephone game, where the rep didn't know how to fix the issue and was talking to your expert specialist that after he suggested all the same steps that you did, in order to get rid of me he said that I need to do a UOTRACE test, which has nothing to do with the language issue. A solution that apparently I could only receive through email and only after we hang up. What a scam.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @bl00print if you are being charged when our live support calls you then this would be a charge that your phone provider has added. You can select live chat which is done in browser if you would prefer.

    If a specialist has asked for additional info then I would recommend providing that info.


    Darko

  • bl00print's avatar
    bl00print
    5 years ago
    @EA_Darko you seem to be replying by twisting words just so that you can say that it's not EA's fault.

    So it's not EA's fault that the game doesn't work or how I have talked to numerous "experts" on your end and there has not been a single solution provided that actually resolves the issue.

    How EA's premium charge rate phone numbers are my phone provider's fault and not EA's for not letting the caller know so that they can hang up and never deal with you again.

    How your colleagues are telling people that they need to hang up first before they can give them the solution.

    But you suggest that I give them the dxdiag or msinfo, for the 7th time, or the log of a ping test when my issue has nothing to do with connectivity.

    I used to think that people were being extreme when they were saying not to deal with EA and their games, but I never knew that you were so bad at dealing with customers and that you were selling products that might or might not work which you also don't replace or refund.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @bl00print did you call our support direct or did they call you? If you set up a callback using the steps I shared above then it should not cost you, if it does cost you to receive a call then this is something your network provider is charging.

    If a specialist has requested info from you then I would recommend that you provide them with any and all info requested. 


    Darko

  • bl00print's avatar
    bl00print
    5 years ago

    I am only coming back to this to help anyone facing the same issue that gave up on the forum and technical experts "solutions"

    A quick note about the call @EA_Darko , you don't seem to have an option to call back anyone who is outside of US.

    So here is the solution,

    IGNORE every forum/technical expert "solution" of basically reaching the point of taking your whole PC apart just to make a game work,

    it is the launcher causing the issue not your PC.

    Download the EA Desktop Beta application, after 2 months of going back and forth with EA customer support and pretty much getting replies like

    "get an IT specialist to fix the issue with your PC", or "we can only send you the solution after you hung up/close this live chat" I can confirm that

    the game launches just fine in the new launcher.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @bl00print, if you are unable to create a callback then you need to ensure that your country is set correctly.

    It's great to hear that you got your issue sorted.


    Darko

  • DamiRob81's avatar
    DamiRob81
    4 years ago

    Origin error:

    The title is istalled in a language that you are not entitled to play.

    I donwloaded through xbox game pass

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