Product: Star Wars Battlefront IIPlatform:Microsoft XBOX OneWhat is your issue related to? In-Game Store & CratesSummarize your bug Lost crystalsWhat is your gamertag/PSN ID/EA Account name? AjooHow often does the bug occur? Every time (100%)Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01152018What time did you see the bug? (HH:MM AM/PM) 12amIn what game mode did the bug occur? Galactic AssaultWhat is your time zone? GMT (UTC)Steps: How can we find the bug ourselves? UpdateWhat happens when the bug occurs? Lose crystalsWhat do you expect to see? All my crystals come back or never leavePlease select your region North AmericaAMD or Nvidia Model Number Lost crystals

Well, I'd love to help you, buddy, but you see... you come here with a claim for which you don't have any evidence. Furthermore you change your statement everytime it gets debunked. First you got the crystals from milestones, then from crates... neither of those could possibly net you the amount of crystals you claim you've lost. So the only possible explanation might be that you got them during the beta. I haven't played the beta. But I am pretty sure others around here have. And the Mods might know about a possible wellspring of crystals during the beta as well. If the latter is nonexistent, your story just doesn't add up. I am really sorry if you really suffered a loss here, but at this point, it doesn't look too good.

I've got the vast majority of my milestones done. I have just shy of 900 crystals. No where near 4,000.

You don't get crystals in crates. That's what we are saying. Even the description of each crate says so, as it outlines what each crate can contain. Crystals are never in them. They can be used to purchase them, as there is a credit or crystal price listed when buying the crates. No one is putting words in your mouth. You're either incredibly wrong/mistaken or the game is bugged for you if you've actually been getting crystals. If you have, I guarantee you that's not intended and they aren't going to give them to you unless you can show (or they can) that you purchased them or obtained through milestones. Since they turned it off almost from the get go, I don't see how you purchased them. I'm thinking you're confused about the term you're using, if not.... Again, you're game us bugged. EA is not handing out crystals in crates.

After a tabulation of Campaign, Arcade, Multiplayer, Troopers, Heroes and Starfighter Milestones, if you completes all of them, the highest amount of crystals awarded 1145 615. That is a lot short from 4,000.editied due to old screen shots only at present. updated with actual console data 02-16-2018

So you have ten as in the number 10 individual cases of the same thing that you have actually spoken with EA Help? Where these emails, chat windows or phone calls? And each person, I mean each EA Help representative told you to have your problem fixed here at Answers HQ? Not that I am doubting you, but I chatted with a representative about the Surprise Crate, and it was attached to my email address within 40 minutes.

Lost source crystals because of update.. About four thousand

28 Replies

Anonymous
8 years ago
Thanks for your unsure information
Anonymous
8 years ago
Ive received 5 source crystals from a crate AFTER the update... So yess stingy
Anonymous
8 years ago
@Dacen_Thren
Exactly my point. Crystals were either purchased between November 14th to November 16th, if you saved those, or had any reason to save them until now, that is your business. After November 17th Crystals cannot be purchased, nor can you redeem them with gift cards.

In game at present Crystals can only be awarded by completing Milestones. And as Dacen mentioned: I have taken screen shots of every crate I have opened since November 30th 2017, and Ive not seen crystals in any.
@Dacen_Thren wrote:
I think people might be a little stingy because you said you got them from crates. But crates don't drop crystals, only Star Cards, Emotes, Victory Poses and Crafting Parts (plus, rarely, weapons or mods), as far as I know. It is possible, of course, that crates did contain crystals during the beta, but I wouldn't know.
As for if you happen to have these all from Beta, only EA Help can assist you with that, I believe or a Community Manager that can inspect your account.
Anonymous
8 years ago
I had alot of source crystals and now i have 5... Case and point.. Thats all im saying, i never spent any!
Anonymous
8 years ago
Ive talked to ea ten times and they told me to do this.
Anonymous
8 years ago
Ive gotten plenty of crystals in crates.. Its possible or wass
Dacen_Thren
8 years ago
Well, I'd love to help you, buddy, but you see... you come here with a claim for which you don't have any evidence. Furthermore you change your statement everytime it gets debunked. First you got the crystals from milestones, then from crates... neither of those could possibly net you the amount of crystals you claim you've lost. So the only possible explanation might be that you got them during the beta. I haven't played the beta. But I am pretty sure others around here have. And the Mods might know about a possible wellspring of crystals during the beta as well. If the latter is nonexistent, your story just doesn't add up. I am really sorry if you really suffered a loss here, but at this point, it doesn't look too good.
Anonymous
8 years ago
So you have ten as in the number 10 individual cases of the same thing that you have actually spoken with EA Help? Where these emails, chat windows or phone calls? And each person, I mean each EA Help representative told you to have your problem fixed here at Answers HQ?

Not that I am doubting you, but I chatted with a representative about the Surprise Crate, and it was attached to my email address within 40 minutes.
Anonymous
8 years ago
Who are you?
Dacen_Thren
8 years ago
Don't answer that. It's a trick question.

Forum Discussion

Lost source crystals because of update.. About four thousand

28 Replies

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