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zhvw395bb's avatar
zhvw395bb
7 years ago
Solved

[Mega thread] Capital Supremacy - Unable to start the game!

Product: Star Wars Battlefront II
Platform:Sony Playstation 4
What is your issue related to? General
Summarize your bug Capital Supremacy - Unable to start one game!
What is your gamertag/PSN ID/EA Account name? stellababy
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 26/03/2019
What time did you see the bug? (HH:MM AM/PM) 13:50
In what game mode did the bug occur? Galactic Assault
What is your time zone? GMT (UTC)
Steps: How can we find the bug ourselves? GAME MODE: CAPITAL SUPREMACY! (no option above) try and play on a PS4! ☹️
What happens when the bug occurs? Stuck in squad screen. Game does not start. eventually kicked out for being IDLE!
What do you expect to see? The new mode starting! :D
Please select your region Europe
AMD or Nvidia Model Number PS4

‌

Stuck in squad screen. Game does not start. eventually kicked out for being IDLE!

  • EA_Ataashi's avatar
    EA_Ataashi
    7 years ago

    Hey everyone!

    Our team is currently looking into this problem. Thank you for all the information, which you've provided so far!

    We'll keep you updated.

    /Ataashi

    Post marked as an accepted solution only for better visibility!

    EDIT [28/03/19]

    We're planning to address a number of crashes in the Capital Supremacy mode in the upcoming hotfix. You can read more about it here.

    EDIT [03/04/19]

    The hotfix has now been deployed on all platforms 🙂 Please let us know if you're still encountering this problem after installing it.

115 Replies

  • -Sqrrl_Tag-'s avatar
    -Sqrrl_Tag-
    7 years ago

    Product: Star Wars Battlefront II
    Platform:PC
    What is your issue related to? General
    Summarize your bug Supremecy mode seems good if I could play more than once. I joined a game in progress (Droid Side) was able to finish the round. I left to update star cards and was unable to rejoin. I was kicked after intro on Clone Side, second time it wouldn't allow me to select Assault, Heavy, Officer, Sniper. I could click on them but not select (clone side). 3rd attempt kicked me after intro (Droid Side) back to main page, 4th attempt again would not allow be to select soldier (Droid Side).
    What is your gamertag/PSN ID/EA Account name? -Sqrrl-Tag-
    How often does the bug occur? Every time (100%)
    Can you tell us the date (MM/DD/YYYY) that you saw the bug? 3/26/19
    What time did you see the bug? (HH:MM AM/PM) 6:30 am Mountain Time
    In what game mode did the bug occur? Campaign
    What is your time zone? PNT (MST) - GMT - 7:00
    Steps: How can we find the bug ourselves? Try playing Supremecy
    What happens when the bug occurs? Get booted to main screen or have to quit.
    What do you expect to see? A FIX
    Please select your region North America
    AMD or Nvidia Model Number NVIDIA 1070

    ‌

    I know Category says Campaign.  You haven't added Supremecy to list of choices yet.

  • Mattias_Corvinu's avatar
    Mattias_Corvinu
    7 years ago
    Same here minus the "played a round" part. I've yet to be able to play CS; or even select a trooper class.
  • zagramat's avatar
    zagramat
    7 years ago

    Same on PC - Waited for ages and then got kicked. This seems an issues for a lot of people. All the lobby the same issue - people getting angry and leaving.

  • HorizonArising's avatar
    HorizonArising
    7 years ago
    Yeah same finished updating the game and got on to give it a go. Trouble shot it a bit.

    Exiting and relaunching a search for it doesnt work
    Relaunching the game and starting a new search doesnt work.
    Validating/Repairing the game files found no errors
    Im not keen on doing a keen install so I'll wait to get more info on the situation before i decide to devote an entire day downloading a game.
  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey @Mattias_Corvinus @-Sqrrl_Tag- 

    Our team is already looking into this. Thank you for your reports! 🙂

    /Ataashi

    EDIT: I've merged your posts with a bigger thread about this problem.

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey everyone!

    Our team is currently looking into this problem. Thank you for all the information, which you've provided so far!

    We'll keep you updated.

    /Ataashi

    Post marked as an accepted solution only for better visibility!

    EDIT [28/03/19]

    We're planning to address a number of crashes in the Capital Supremacy mode in the upcoming hotfix. You can read more about it here.

    EDIT [03/04/19]

    The hotfix has now been deployed on all platforms 🙂 Please let us know if you're still encountering this problem after installing it.

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