Forum Discussion

KYSKyle's avatar
6 years ago

Mouse gets stuck in game

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug Whenever I enter a game my mouse gets stuck at the top of the screen. The problem only happens when I am in game. I have disabled all of my overlays, tried repairing the game several times, and have uninstalled and reinstalled multiple times.
What is your gamertag/PSN ID/EA Account name? KYSKyle
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? Bug was first seen on 8/31/19, I have tried every couple of weeks to see if a patch would fix it but nothing has changed
What time did you see the bug? (HH:MM AM/PM)
In what game mode did the bug occur? Arcade Mode
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? I don't know what causes it but no matter what mode I am in the mouse gets stuck at the top
What happens when the bug occurs? The mouse gets stuck at the top of the screen and I cannot play the game
What do you expect to see?
Please select your region North America
AMD or Nvidia Model Number

Mouse gets stuck at the top of the screen in game

8 Replies

  • @KYSKyle 

    Do you happen to have any other peripheral attached to your PC while this BUG is active? Getting your Mouse and Keyboard to act weirdly may be related to another peripheral attached to your PC, which your game is somehow reading as a controller. Whenever the game reads an attached controller, it can enter a bad state where you can't use your Mouse and Keyboard properly unless you unplug the peripheral (and probably reset the game as well). It happened a lot to me back when I played Galactic Assault and changed to a controller whenever I decided to play in a starship.

    Try unplugging any other peripherals while starting the game and see if that helps. If not, or if it's not your case, virtual controllers/joysticks can also produce the same undesired effects, so if you happen to have any of these active, disable them and then try to play the game to see the result.

    I hope this helps. Be sure to come back and tell us if that helped you, and if it doesn't help, we can think of other ways to help you around here. Good luck!

  • KYSKyle's avatar
    KYSKyle
    6 years ago

    I don't think I have any other peripherals that could be read as a contoller, only my mouse and keyboard have been plugged in.  I have tried running the game with just a controller plugged in and it still produced the same effect.  You mentioned virtual controllers/joysticks, I don't know if I have any active but do you know where I might find them if they are active and I can disable them? I'm on windows.

  • ive had the same problem my name is Epiceotao06 but its a little different I can move my mouse and shoot. the only problem  is a can turn like its locked can someone contact me on Discord or on Origin . when I bought the game it worked but when I got back on the next day it started happening pls fix it . I think I wasted my money on this game 🤐

  • WAYNEFASYWA1's avatar
    WAYNEFASYWA1
    6 years ago

    I have the same problem and battlefront 2 is the only game that does this when I start up the game one time the cursor dosnt even come up then I restart the game and the cursor comes up then when I get into a game the cursor wont leave the screen and I can barely move

  • @KYSKyle 

    Unfortunately I don't know. You may do a quick search on your Device Manager to check if any controller/gaming pad is attached. But then you said plugging in a controller didn't fix it either, so I don't know if that's the case. As you said you got rid of any overlays (and I assume you did that to origin ingame as well), I discarded these, but they are usually the culprit behind loss of control ingame.

    Have you tried contacting EA Help directly?

    @epicpotato06 @WAYNEFASYWA1 

    OP said he disabled his gaming overlays, but have you guys done the same? Gaming overlays are known to mess with this game making you unable to use your Mouse&Keyboard in the game or menus. Discord's Gaming Overlay is by far the most common culprit to this, but Origin ingame is also sometimes to take blame. Check if you guys have any overlays active, and if so disable them and try to play the game. It should fix the issue.

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