Hey @richardawe69 Sony recommends the following steps when an issue such as this occurs:
Restart your console:
- Turn off your console and then turn it back on.
Make sure your game software is up to date:
- Go to the PlayStation home screen.
- Highlight the game you're playing and press the Options button on your controller.
- Select "Check For Update" and install any updates that are available.
Make sure your PS4's system software has the most recent update:
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation 4.
Clear your PS4's cache:
The PlayStation 4 doesn't actually have a cache to clear. That said: It never hurts to power down/power up your console if you're encountering performance issues in the console.
- Press and hold the PlayStation button on your controller.
- Select "Turn Off PS4".
- Let the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
- Restart the PlayStation 4.
Uninstall/reinstall your game:
- So you're still having problems? OK, you may want to think about uninstalling/reinstalling the game experiencing the error.
- Before you do this, upload your save game to the cloud (or to a USB storage device). That way you won't lose your progress and have to start over once you've reinstalled.
- OK, once you're ready to uninstall your game data from the console, follow this guide SCEA put together over at their official site.
Reinstall the original hard drive:
- This is only if you have upgraded your PS4's hard drive (read: replaced it with a larger one). Sony suggests re-installing the original hard drive that came with the console.
If none of these steps have helped, you should reach out to PlayStation Support.
Darko
Community Manager
