Forum Discussion

GuitarJon902's avatar
GuitarJon902
7 years ago

No free crate when purchasing two Clone Trooper bundles

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? In-Game Store & Crates
Summarize your bug Two days ago I saw the promotion for Clone Trooper bundles. Buy two, get one free. Tonight, EA help told me that you had to buy them at the same time. Nowhere in the menu does it say that I had to buy them at the same time. I never got my free crate. I spent 80,000 credits for two bundles.
What is your gamertag/PSN ID/EA Account name? GuitarJon902
How often does the bug occur? Rarely (0% - 9%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/07/2018
What time did you see the bug? (HH:MM AM/PM) 6:42 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves? It is in the Crates menu.
What happens when the bug occurs? I didn't get a free crate.
What do you expect to see? I expected to get a free crate after buying two of them for 40,000 credits each.
Please select your region North America
AMD or Nvidia Model Number N/A

‌

It seems to me like it's a bug. I notice also that sometimes when it says there is a daily crate, it doesn't show up right away. So maybe it's related?

3 Replies

  • felker_s's avatar
    felker_s
    7 years ago

    You misunderstood the description, and EA help misunderstood you, I guess.

    "Buy two, get one free" means that you are effectively only paying for two trooper appearances: the appearances are 20k each if bought separately, but the crate is 40k, and it contains all three available skins (so logically it should cost 60k credits without said discount).

    I'd guess that by "buying them at the same time" they meant that you need to buy the crate to take advantage of this discount, instead of buying the skins one by one through the Appearances menu.

  • GuitarJon902's avatar
    GuitarJon902
    7 years ago

    Well, actually, I didn't buy them individually. I bought the two bundles expecting to get the third "free" one. I've come to the conclusion that it's a glitch in crate bundle menu.

  • felker_s's avatar
    felker_s
    7 years ago

    @GuitarJon902

    I think you still don't understand. There is no glitch, you were never supposed to get a free crate.

    The description means that in each crate, out of the three appearances it contains, one appearance is free - since you don't have to pay 60k, only 40k credits.

About STAR WARS™ Battlefront™ II

Official community forums for Star Wars™ Battlefront II™ discussions.17,253 PostsLatest Activity: 2 hours ago