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Anonymous's avatar
Anonymous
7 years ago
Solved

No Help from EA with error STAR WARS Battlefront II (0x8027025a)

i wrote this on FRIDAY  --- still no "REAL" help from EA Product: Star Wars Battlefront II Platform:Microsoft XBOX One What is your issue related to? General Summarize your bug Please try again F...
  • Anonymous's avatar
    Anonymous
    7 years ago

    Definitely not my ISP, but its solved, I returned it directly to Microsoft this morning. The specialist at the store took a mouthful of my frustration and anger, and returned my money today. There is no reason to invest money into a second console for one single game from EA! 

Carbonic's avatar
Carbonic
Hero+
7 years ago

Oh, you've tried that many things, would have been nice for us all on this community-driven forum to know at the start. Us fellow gamers don't know what you have done with the EA people.

Seems to me like you have eliminated everything except your internet (+ the route between you and EA's servers) and perhaps your payment method of your gold membership.

Anonymous's avatar
Anonymous
7 years ago

I documented what has occurred, directly from my post New XBOX ONE X 21 days error only with STAR WARS Battlefront II
I emailed the case to EA Help and provided the same details of the post, 21 days error only with STAR WARS Battlefront II (0x8027025a) case number #38822905
I attached an image, twice to this case, the same image I am posting now.

And yes, I have checked, my Xbox Live Gold membership is active and intact.

First was this response, "As I can see there is no information in the case number you have provided." He asked me "Alright my friend, have you tried any of the troubleshooting steps?" I replied "I have done everything capable."

Here is what he suggested..directly in sequence ----------------------------------

Have you check your internet connection, if your xbox is facing any connections issue
Have you tried restarting your xbox?
Is your xbox up to date?
I am going to provide you a solution steps. Please go through it. It will surely work for you. 
Solution 1: Check the Xbox Live service status
Solution 2: Start the app again
Solution 3: Restart your console

I informed EA Help "Are you kidding? This is not appropriate or helpful."

His reply "I have provided you these as it has worked for me and for other players in the past. I was facing the same issue and tried these steps and my issue got fixed."

I said "Seriously that would mean Xbox Core Services have been down since Wednesday 02-07-2018 with your logic. I request a senior technician that is capable."

So he sent a list of troubleshooting steps by email. I requested a senior technician, I demanded his boss, and I get a email with ugh...

So I informed this individual "who" would love to fix this for me, What I have not done is examine the machine code of the central processor unit of Xbox One X. What I have not done is examine EA developer code pertaining to acknowledgement and handshake protocols for TCP/IP with EA server in Ohio.
Yes, I already used a packet sniffer with my XBOX ONE X, so is that more than capable of the layman to understand, I do not know.

If anyone else is TCP/IP certified, Cisco Certified, a genuine MCSA OR MCSE, even a DST... please step up.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Having read everything you have tried, it seems like it might be related to your internet connection/modem/router. If two different Xboxes, with different versions of the game (physical and digital download) have the same issue, it seems unlikely that it would be a Battlefront software issue or a Xbox hardware issue.

    I know you have to be extremely frustrated at this point. This is a crazy suggestion, but do you have a friend who you could try hooking up your Xbox to their internet and trying the game? That would immediately eliminate either the Xbox hardware/software as the problem (if it works), or would make it unlikely that your internet connection/modem/router is the problem (if it didn't).

    • Anonymous's avatar
      Anonymous
      7 years ago

      To clarify I have the physical DVD with my Internal Xbox One (2015). I have the EA Trail Digital Download on an external sata. I have the same, new physical with my Internal XBOX ONE X. 
      This error only happens with one game, one game out of the games I am playing or have played with my Xbox One (2015). The games I recently tried after seeing this error are Ubisoft "The Division" DVD version and Ubisoft's "For Honor" Digital Downloaded version. I have also played COD WWII DVD no issue, Ghost Recon Wildlands digital, no issues.
      I also have used several apps for streaming such as CBS, VUDU, CWTV, HBO, no errors there, except when congested from network traffic.

      I will take it to somewhere else if necessary, just to rule my ISP out,  clearly it is not my ISP. I will definitely give it a try, just to tighten the noose around what this is actually from.

      • Anonymous's avatar
        Anonymous
        7 years ago

        Definitely not my ISP, but its solved, I returned it directly to Microsoft this morning. The specialist at the store took a mouthful of my frustration and anger, and returned my money today. There is no reason to invest money into a second console for one single game from EA! 

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