Product: Star Wars Battlefront II
Platform:PS4 playstation 4
What is your issue related to? General
Summarize your bug XP Not Rewarding To Some Classes After Match Ends. It is not progressing and it seems to occur randomly but when it does you gain nothing for that entire match as a Hero or Starfighter or Land Vehicle etc.
What is your gamertag/PSN ID/EA Account name? EA account Blest1082
How often does the bug occur? 100%
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 4/24/20198
What time did you see the bug? (HH:MM AM/PM) Sometime between 10AM PST to 12PM PST
In what game mode did the bug occur? any game mode
What is your time zone? EST
Steps: How can we find the bug ourselves? It is at random so far, not sure what triggers it or why
What happens when the bug occurs? After playing as certain characters or classes, no XP is gained after match
What do you expect to see? XP be rewarded after match
Please select your region North America
AMD or Nvidia Model Number N/A
I have included the OP script, with my own information. The issue is the same, i am playing my specialist from 1130 AM EST and started to notice that i was at 190 out of 200 kills, almost time for the A280-CFWE blast rifle. Wrong, Wrong. My account every time i play a match and get 10+ kills with my specialist. I leave the lobby to the main menu, to unlock the gun. Only to find that i am still at 190 out of 200 kills.
from what i have read on this message board :https://battlefront-forums.ea.com/discussion/107743/online-issues , thanks to the Admins, It would seem that the game servers are not communicating the achievements that are beginning accomplished in the GQ modes. Seems redundant to state that, i know.
I have contacted EA support and they asked me to reply to this forum regarding my issues. I have attempted all of the information in the link below based upon an email i received from the support team.
SYSTEM UPDATE
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to System Software Update icon and select it with X button.
3. If there is an update available, choose the option Update Using Internet and select it with X button.
Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site: http://us.playstation.com/support/systemupdates/ps4/
RESTORE LICENSES
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Select the option for PlayStation™Network/Account Management.
3. Choose Restore Licenses.
4. Select Restore.
5. Restart your console
DELETING SAVE DATA FILES
1. From the main menu of your PS4 profile, navigate to Settings
2. Scroll down to either “Applications Save Data Management” or “System Storage Management”
3. Select “Save Data in System Storage”
4. Select “Delete”
5. Select either the game in question (for example: NHL 16) or you may have to select “Other”
6. Delete the game (ex: NHL 16), Profile Save Data
DELETE AND REDOWNLOAD ADD-ONs/DLC
*Follow these steps if you need to delete and re-download Add-ons/DLC on a PlayStation 4 in order to troubleshoot a licensing issue.
1. To delete the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Notifications
3. Select Downloads
4. Select the Product that the player is encountering the issue with.
5. Press the Options button on the Joypad and select Delete.
1. To re-download the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Library
3. Select Product
4. Select My Add-ons..
5. Select the Product that you wish to download.
6. Press the Options button on the Joypad and select Download.
7. The Add-on/DLC will now re-download.
DELETING PSN ACCOUNT
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Users icon.
3. Select the action Delete User. Follow the screens.
4. Confirm the action to complete the user deletion process.
STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)
1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.
TEST NETWORK CONNECTION
1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Network icon.
3. Scroll down to Test Internet Connection
4. The PlayStation 4 will now test basic network information
If all of the above steps failed, please find below the steps on how to create a UO Trace file.
http://help.ea.com/en/article/ping-traceroute-and-uo-trace
Nothing resolved the issue. I am sure this was to ensure that the issues that are currently being worked on, were identified to be with the servers of the game, and not with our individual systems. Please let me know if there is any else, i might attempt, or you would need to help with the issue.
