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csradiation's avatar
csradiation
6 years ago
Solved

Other Family Profiles Can't access Battlefront 2 Celebration Edition

I purchased The Celebration Edition upgrade fro Star Wars Battlefront 2 for X-Box One S. It works under my profile but not under any other profile in my Microsoft Family. Every other profile prompts ...
  • EA_Darko's avatar
    EA_Darko
    6 years ago

    Hey @csradiation in many cases additional content that is available on the account which purchased the game may not be available for other users. FIFA packs for example as part of a pre-order are only available on the account that purchased the game.

    For any questions as to what can be shared over Xbox game sharing then the best thing to do is to speak with Xbox support.

    Darko

discruft's avatar
discruft
6 years ago

Parents typically buy downloadable content on their profile, and have an expectation that the content will be accessible by other profiles across the device. Seems to me that this is little more than a way to manipulate buyers. It is shady that buying downloadable content is tied to a profile, and that you do not state as much. 

If I download content, anyone with access to that device ought to be able to play that content. At best, your approach is intentionally obscure, and at worst, intentionally deceptive, designed to get consumers to buy the same content over and again without hope of refund or profile transfer. You have to know that this approach has timeline which is ultimately not going to work out for you. I will not support EA in this sort of business practice.

I encourage you to change your verbiage so that consumers are aware, and that you work on your community relationships. 

mnkylord77's avatar
mnkylord77
Seasoned Newcomer
6 years ago

I agree with the above. This policy should have been made clear from the start. I've already requested a refund, and have three very disappointed kids on my hands. EA has done much to re-build good faith with the SW Battlefront community since the initial release. This choice was... unfortunate. 

  • meherenow2013's avatar
    meherenow2013
    6 years ago

    I'll join the chorus here, completely underhand move by EA.

    I bought this for my sons birthday the other day, we are self-isolating so thought this would cheer him up.

    NO MENTION WHATSOEVER on the PS store page to say that the Celebration edition is treated as DLC so he only gets the base game because, as per usual, I added this to my account on our PS4.

    Got in touch with Sony who are no help at all - telling me because I downloaded it they wont refund or transfer it to another account.  They also say "I'm afraid DLC can't be shared between accounts, this will only be available on the account you purchased it on" - would have helped if they had made it crystal clear that this edition is not in fact a complete package but just a collection of DLC's.

    I'm not trying to steal anything here - what I am left with is a game that doesn't interest me on my account full of useless DLC that my boy would have loved that he cannot access.

    EA should be ashamed of themselves and I can say that I will think long and hard about where what little of my money I have left after all this will go.

    This is a time where people will remember how companies have treated them...

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