Community Admin@nwmilk Hi, did you order a physical or digital version? If you ordered a digital version please reach out to Playstation support.
If you ordered a Physical copy it should come with a slip of paper which contains your code. Redeem this on the store and you should get your content.
Here's an image of what the code slip should look like:
Community Admin@nwmilk Thank you for the extra info.
Can I check if you have anything additional that's available to download through the PS4 Addon menu?
Can I also check what region you're in? I know some users in APAC regions are affected by a Deluxe content issue.
As for getting this resolved, please reach out to support. They can investigate and get this cleared up for you.
I think I am one of the effected customers in apac regions, how can you solve this problem?
@Kofdoggaming wrote:
I used the code on the 14th but nothing has happened I am in the UK and would not mind if a compensation for the delay is provided
I redeemed on the 15th and got no "download" option that usually appears.
I have no extra in-game content and, although the transaction (for STAR WARS Battlefront II: Deluxe - Upgrade ( 1 ) £0.00) shows up on my account, no download is available to check or retry.
If there's compensation for the delay I'd be interested too
