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SILE3NCE's avatar
SILE3NCE
5 years ago
Solved

PS4 Pro broken after loading screen

Already factory reset 3 times with Sony's Support help. I install the game, it gets stuck on Co-On loading screen and then it crashes the console. Only the tutorial works.
  • SILE3NCE's avatar
    SILE3NCE
    5 years ago

    Together with Sony's support we found out the problem. 

    The save file was corrupted, and being uploaded into my Plus Cloud. Everytime I freshly started the console and installed the game, the cloud would download the said file over and over again.

    Cause: Downloading with Rest Mode causing unstable download/install. 

    Solution: Factory Reset PS4 - Delete Game Files from cloud (should already be deleted from disc after reset). 

SILE3NCE's avatar
SILE3NCE
5 years ago

Together with Sony's support we found out the problem. 

The save file was corrupted, and being uploaded into my Plus Cloud. Everytime I freshly started the console and installed the game, the cloud would download the said file over and over again.

Cause: Downloading with Rest Mode causing unstable download/install. 

Solution: Factory Reset PS4 - Delete Game Files from cloud (should already be deleted from disc after reset). 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SILE3NCE 

    Not an ideal situation but thanks for coming back to let us know how you resolved.

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