Hello @sirsimon77
I've gathered some information here on EA Answers to find the answer to your problem.
This issue is very common and seems to be caused by a conflict between your console (or PC for that matter) and the servers.
You can manage your data for individual games through My games & apps on your Home screen. Please follow these steps:
- Press the Xbox button to open the guide, and then select My games and apps.
- Highlight the game, press the Menu button on your controller, and then select Manage game.
- In the menu on the left of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller.
- You'll be prompted to confirm deletion of this game save data:
- Delete from console removes the local copy of this save. You can get it from the cloud the next time you play. I would suggest trying this one first
- Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. If the previous didn't work try this.
This will not erase your online progression (star cards, emotes, skins), but will erase personal settings (controls/video settings) and erase single player campaign progress.
Please, if this worked, be sure to let me know and also which option (delete from console or delete everywhere) did work for you! That would be greatly appreciated :D