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Anonymous's avatar
Anonymous
8 years ago

Re: All progress reset to pre-solo update levels

@EA_Atic

I've restarted and done multiple power cycles throughout the day on my PS4, and nothing has changed. My rank is still 16 instead of 29, and multiple characters still have improper levels. I'm so happy to hear that the fix has worked for so many players, but just be aware that there are still some of us who have not had this issue resolved with the fix. My user is Rebel_HerWorship if it helps anything.

Thanks for all your hard work, guys!

12 Replies

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago
    Hey everyone,

    We are still looking in to the issue for players that not fully recovered their stats, no ETA yet.

    /Atic
  • @EA_Atic

    Nice to see an Official response about working on it, only saw the thing was fixed before. Thx and hope it is not that bad of an issue (And... Srry about my english, 3 am and not native. Having some troubles to speak my own language right now)

  • Flakstar's avatar
    Flakstar
    8 years ago

    Before friday´s db restoring/hotfix i was missing no levels nor progression points. Since Saturday evening and the db restoring, all classes, heroes and ships lost -1 level and all progression points have been zeroed.

  • Hey guys, I know that some of us haven't had their levels given back (me being one of them) thanks for the update! My psn is okkypr if that helps figure out thte problem, thanks
  • Anonymous's avatar
    Anonymous
    8 years ago
    Thank you so much for the update!

    My account still remains the same today, but I know all of us with this issue are thankful you guys are still trying to find a fix for it. Fingers crossed!
  • Buckle up peeps, this one will probably be a long ride.  Took months to fix the duplicate credit bug, this has all the same hallmarks.  Problem exists.  We'll check in to it.  Problem still exists.  We fixed it!  Um, no, you didn't.  Oh...we'll check in to it.  Crickets.  Good luck and may the force be with you.

  • I just hard reset again tonight... it is fixed for me now! Thank you, Dice!

    I had left the game online from this morning, returned home after work and the game was disconnected after resuming on Xbox One X. It still said 19 when I pressed RS. So I hard reset and it now says 46. My artillery level was fixed from 5 to 15 also (not that that one matters much). Everything else looks fine to except for the 8 extra bonus skill points on Heavy, but I won't complain.
  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    8 years ago

    Hello everyone!

    We deployed a fix early this morning, this should solve any inconsistency and missing status.

    Let me know if you are missing anything.

    /Atic

  • Anonymous's avatar
    Anonymous
    8 years ago
    Problem solved... thank you!!!!
  • Thank you very much. I have logged in and my global rank has now returned to its previous level. Much appreciated.

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