Lost all progress - my pre order content is now locked

Sorry if this has been asked a lot with all the returning players recently but I can't seem to find anything online with regards to this issue recently.

So should point out; I got this game on disc for PS4. It was the deluxe version, which came with the Rey and Kylo Ren skins; basically all the pre-order bonuses. I got the celebration upgrade when it came out.

Recently I wanted to play the game again on my PS5; however I didn't have my old disc so I bought a pre owned copy which was just the standard version of the game. I should point out I did play the game on my ps5 in 2022 with no issues.

I've installed the game and it looks like all my progress is gone. Visually I could see my old levels for troopers and heroes but I couldn't edit any of the star cards and the card were all the grey tier and they should have all been the purple tier. As soon as started playing anything it was just set my starcard level back to 0, and all the cards and guns I had equipped from when I last played are just gone. My overall career level is just set to 0 too.

I've now noticed the pre-order skins are locked. And all my milestone progresses are all reset to zero. Anything that was unlocked by milestones are locked again. Example is, I had the Kenobi emote for Maul and it's even equipped in the wheel from when I last played the game but it doesn't do anything if I try to use in game. Other examples is the farmboy Luke and Princess Leia skins are locked. And the easter egg skin for Rey are all locked again. 

I even relaunched the game back on PS4 and my pre order skins were equipable but all the levels were the same as on PS5 and as soon I opened a game everything locked again. 

Is there anyway to fix this? I've obviously tried restarting the game and the console and uploading the old PS4 data from the ps plus cloud storage and no fix.

EA please restore the content I *paid* for...