Re: Black Screen on Start No Audio

Lets see, Black Screen issue on game start with no audio. Hmm, that's unfortunate indeed. Can imagine the frustration if you just want to play the game and have fun. 

So actually I am also checking a similar issue with Battlefield 2042. A lot of different fixes seems to work for a lot of different players, so there, unfortunately, doesn't seem to be a fix that works for everyone. So I have compiled a list of the most common fixes (it's possible that you have tried one of more of these already):

Check if changing the language of the game allows the game to launch (change it back afterwards), this only works on Origin.
If you are playing via the EA Desktop App, switch over to Origin (download/install Origin)

• Open Origin
• Login with the correct account
• Right-click on the SWBF2 game tile
• Choose Game Properties (or your local language equivalent)
• Click on the last tab; Advanced Launch Options (or your local language equivalent)
• Choose any of the other languages that you see (French for example) and click Save
• The game is now 'repairing' something
• Check if you can launch the game as normal
• Revert the language change and see if you can still launch the game

• Nvidia has just released another GPU driver: Game Ready Driver 511.79 (for players with an Nvidia GPU)
• Run Origin and the game with Administrator rights:
  • Run Origin with forced Administrator rights; Restricted Access Mode
  • How to run Origin as Administrator
    • Right-click on the Origin shortcut
    • Click Properties
    • Click Compatibility
    • Check Run as Administrator
    • Press Apply
    • Press Ok
• Run the game with Administrator rights:
  
  • Search for the installation folder of SWBF2
  • Right-click on the shortcut that says SWBF2.exe
  • Click Properties
  • Click Compatibility 
  • Click Run as Administrator
  • Click Apply
  • Click Ok
• If you are playing via Origin: repair the game by right-clicking on the game tile > choose Repair Game
  
  
• ‘Update’ the game via Origin: go to your library, right-click on SWBF2, click on "Update game"
  
  
• If you are playing via the EA Desktop app: switch over to Origin and see if you can launch the game (you might have to download & install Origin)
  • You might need to force-stop all EA Desktop app processes for Origin to work:
    • Close EA Desktop app by left-clicking on the hamburger menu in the upper left corned > left-click on Exit
    • Open your Task Manager and search for EADesktopServices.exe, EALauncher.exe, EABackgroundService.exe > right-click on them and left-click on Stop/End Process
• Check if running Origin in Compatibility mode with DPU scaling works
  
  • Find your Origin Start Icon (On my machine that is C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Origin)
  • Right Click the Origin Icon and select Properties
  • Click on the tab Compatibility
  • Check the box "Override high DPI scaling behaviour. Scaling performed by:" and select System in the drop-down box below
  • Click OK
  • Now, when you restart the Origin Client, you will get a warning that Origin is running in Compatibility Mode
• Install the latest Microsoft Visual C++ Redistributables
  • https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads
• Run the following command with Administrator rights to repair corrupted system files. sfc /scannow
  • Search in Windows Search for the Command Prompt (CMD)
  • Right-click > Run as Administrator
  • Type "sfc /scannow" (without the ") and press Enter
  • Check the result and if the PC found something that it needed to repair
  • Reboot PC
• Delete the game settings folder in of the SWBF2 Documents folder (this will reset your game settings and put you back into the intro, this will NOT reset your online progression): go to C:\Users\<your username>\Documents\SWBF2 and delete the folder called “settings” > boot-up Origin again > repair the game via Origin and see if you can launch the game
  
  
• If you are playing via the EA Desktop app, perform App recovery:
  • Select the three dashes in the far-left corner of EA Desktop
  • Scroll to Help
  • Click App recovery
  • Select Clear cache
• Force the game to be repaired/rescanned by either the EA Desktop app & Origin:
  • Close Origin or EA Desktop app
  • Go into the Origin game folder on your PC / the game folder where you installed the game into
  • Cut the SWBF2 folder with Ctrl+X
  • Paste it to desktop with Ctrl+V
  • Cut it again with Ctrl+X
  • Paste it back in again with Ctrl+V in the game installation folder of Origin or EA Desktop app
  • Open Origin or EA Desktop app and see if it re-scans the folder & if you can launch the game as normal
    
• Temporary change the resolution of your monitor: this seems to work for some players as well. Change it to 1080p if you have a 1440p monitor, for example > launch the game and see if it works > close the game & change the resolution back to what it was before
  
  
• If all help fails: if none of the above-mentioned troubleshooting steps has any effect, a full reinstall of the game seems to do the trick for many players.
  
  
• Disable all in-game overlays + overlays like Nvidia, Discord, Logitech etc.