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EA_Ataashi's avatar
EA_Ataashi
Icon for EA Staff (Retired) rankEA Staff (Retired)
8 years ago

Re: Bomber erroneously has "Advanced Capacitors" card equipped; cannot remove.

Hey @IPayToLose @JoshuaTHX

I've got a word from our specialists that we're planning to release a general fix for this issue, but unfortunately no date has been set in stone yet 😳

However, you can contact our live support right away, describe the problem and your case should get escalated to our experts, who have tools to individually solve it on your account. It should be a way faster route 😉

/Ataashi

4 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Thank you for the reply!  I'm not sure if the devs did a sweeping fix or if someone manually adjusted my account, but the bomber ship is now fixed.  When I went to log in, the card was unequipped.  Thanks!

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    @IPayToLose

    That's good to hear 🙂 Let me know if you encounter any more issues like that!

    /Ataashi

  • JoshuaTHX's avatar
    JoshuaTHX
    8 years ago

    thanks for the reply, but please would you please say what steps do we must follow?? I dont want to go to the wrong threat and my complaing be missing to the experts

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Of course @JoshuaTHX 🙂

    Technically, you're contacting our game advisers first, not experts, so it's important to describe the issue correctly 😉 And you can contact them via phone or chat on EA Help.

    Tell an agent that one of your Star Cards is stuck, because it's been equipped by a wrong character. You can say that it's a problem with Star Card crossover between classes. They might ask you if you've performed any troubleshooting steps like deleting saved data. If you confirm that it's been done and haven't helped, that should give an adviser an opportunity to escalate your case to our experts.

    I'm sorry that it seems complicated, but unfortunately I cannot send your case to them myself ☹️ Also, you can always show them this thread and my instructions, they should know what to do 🙂

    /Ataashi

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