Re: Error 524 This account is not able to play online

@dootdootbeep

Please see the following Xbox help articles for information on Parental Controls:

https://support.xbox.com/en-GB/browse/xbox-one/security

Did all that last night and an alternate mac address clear they recommended. None of it worked. Still 524.

No work around, completely unable to play online. Other accounts on the same xbox are fine.

Were they going to escalate the issue internally or are you SOL? 

I went through 4 escalations (and 1.5 hours) before I ended up being forced to put the kids to bed. Still dead in the water.

So annoying.

I logged a bug report, all other games we tested were fine. I even removed his account from the family and readded it as an adult, no change.

Hey @LittleRex2015 thanks for keeping us updated. Where did you file the bug so we can add our voices to it? Nevermind found it:

https://answers.ea.com/t5/Bug-Reports/Xbox-Attempt-to-connect-to-online-error-code-524/m-p/6431848

This is out of my scope, as I am troubleshooting PC stuff, but thought I would offer up a couple links just in case they might help.

Xbox One online safety and privacy settings for parents and children

https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety

Troubleshoot changing online safety or privacy settings on Xbox One

https://support.xbox.com/en-US/xbox-one/security/cannot-change-my-privacy-settings

*Good Luck 🙂

______

I don't work, nor have any professional affiliation with any companies related to Star Wars Battlefront II

Love when you pass the buck on your own error code.  All of us have changed and opened up permissions. If my kids cant play then I will return this.

After fighting with this all night (the things I do for my kids) it appears that if:

1) The Xbox Live account was given the true DOB (or you made a horrible mistake)

2) The Xbox Live account holder (child in this case) is not yet 13 (based on DOB above).

3) The Xbox Live account has been linked to a child EA Origin account (maybe by Plants Versus Zombies Garden Warfare in my case)

Its impossible for that Xbox Live account to play Battlefront (Error Code 524) until they are 13 years old as based on DOB when the EA Origin account was created. The Xbox Live permissions are IGNORED by EA!!!!!!!!! Since when is EA the parent to MY CHILD!!!

Further to really kick the Parents (the ones with the money) in the guts, its impossible to:

1) Manage the child EA Origin account.

2) Login to the child EA Origin account (it has no email address until its an adult).

3) "age-up" the child account to make it a full account.

Thoughts on a way forward:

1) Get a refund and then Ban all EA games from the house and delete the games (My likely direction); or

2) Create a new Xbox Live account and gamer tag for the child (depending on amount of EA game progress) with a fake DOB to ensure 13+ years old.

3) Fight through EA "support" and have the linked child account deleted, wait a few days and recreate it with a false DOB in Xbox Live. Potentially first transferring existing Games to an adult Xbox Live account.

4) Just scream and then let the child use the Parent account.

so after much BS and screwing around EA is trying to say that by law they can't let children's account play online because of the online privacy act and the rating of T for the game.  

first I got told that it was anyone under 13 

then magically it jumped to 16

yet it is funny my son can play overwatch and Destiny 2 online  both are the same concept as battlefront and both are rated T same as Battlefront.  

See this is where parental controls should of dictated my sons ability to play a star wars game. 

Regardless of any "by law" or "by Disney crazy contrac requirements (Online Titanfall 2 works for my kids)"  last time I checked, not explaining such significant limitations on the Marketing pages and points of Sale is deceptive and misleading. In my jurisdiction (Australia) we have fanatically great Consumer Law protection (we even get years longer warranty periods for Apple laptops and TVs beyond those the companies offer/admit at no cost).

same problem here

Same exact problem as all of the other posts.  We thought it was related to some email account reference linked on the EA side, but after EA 'deleted' the account twice we still find the very same problem.  My youngest son cannot access online game play, but my other son 2 years older can.  I (Dad) can immediately go online and play when I log into the game for the first time.  

EA clearly has some previous reference of age or age identifier that is tied to my younger son's Xbox account / gamertag, that won't allow him to play this Star Wars Battlefront II game.  

Please fix this right away, otherwise we'll be forced to return the game for a refund.  This is beyond terrible that the parent cannot setup a game for their own kid.  Boo EA!

[Do not attempt to bypass the swear filter - CM]

This problem is on your end.

I've been unrestricted for years before the announcement.

Can you not just try to figure out the problem? I've seen about a dozen other threads with the same problem with no help. It gives EA a bad reputation.

This has been insane. I don't understand why all of this is so complicated... All we want to do is let our kids game and or play games with them....this song and dance is ridiculous. I've lost soo much time in the past 4 days dealing with this and my kids, forget it.... they wanna rock...I can't even log into their Origin/EA accounts...guess what, mine is apparently locked too... Credentials are expired??? But I was on an EA Account synced game ( NBA LIVE 18 )... I need answers...

Hey everyone,

all the reports with error 524 that I have seen so far were on Xbox accounts connected with underage EA accounts that can therefore not play online, due to restrictions on the EA account.

You can find some more information about online features accessible for underage accounts in this help article.

Since it came up before: Underage accounts do not have an email address you can log in with, you can only log in with their Origin ID to the Origin client. You will not be able to log on to the website of the forums. You can not manually age up the underage account. This is to prevent the aging up process being initiated by a minor. If you should have put in a wrong date of birth by accident, an EA Advisor should be able to assist you in that process.

@DangerousDbloc

Expired merely means the password is not correct with the mail address you typed in. As far as I'm aware accounts don't expire.