Re: Error 524 This account is not able to play online

Did all that last night and an alternate mac address clear they recommended. None of it worked. Still 524.

No work around, completely unable to play online. Other accounts on the same xbox are fine.

Were they going to escalate the issue internally or are you SOL? 

I went through 4 escalations (and 1.5 hours) before I ended up being forced to put the kids to bed. Still dead in the water.

So annoying.

I logged a bug report, all other games we tested were fine. I even removed his account from the family and readded it as an adult, no change.

Hey @LittleRex2015 thanks for keeping us updated. Where did you file the bug so we can add our voices to it? Nevermind found it:

https://answers.ea.com/t5/Bug-Reports/Xbox-Attempt-to-connect-to-online-error-code-524/m-p/6431848

This is out of my scope, as I am troubleshooting PC stuff, but thought I would offer up a couple links just in case they might help.

Xbox One online safety and privacy settings for parents and children

https://privacy.microsoft.com/en-us/xbox-one-privacy-and-online-safety

Troubleshoot changing online safety or privacy settings on Xbox One

https://support.xbox.com/en-US/xbox-one/security/cannot-change-my-privacy-settings

*Good Luck 🙂

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I don't work, nor have any professional affiliation with any companies related to Star Wars Battlefront II

I am having the same problem. I have since created a new account to resolved the situation. The only problem is that the bonus code that came with the deluxe edition of battlefront II only works once and was wasted on the first account. Because there was no online access my son could not receive the content. How can we access the content?

I had this same issue but on ps4