Re: Error 524 This account is not able to play online
Downside of having too many accounts haha, I forget which password was for which account all the time as well.
Forum Discussion
8 Replies
- for my kids and Starwars. I cant access those lol. im back in mine(as you can tell)
Riddle me this...why cant i access my kids EA accounts after Ive reset passwords successfully ?
I did it for mine and im back in the saddle.... 
ietxmmyrusEA Staff
@DangerousDbloc wrote:
for my kids and Starwars. I cant access those lol. im back in mine(as you can tell)
Riddle me this...why cant i access my kids EA accounts after Ive reset passwords successfully ?
I did it for mine and im back in the saddle....Hey @DangerousDbloc,
whenever you reset the password of an underage account, please do so using the Origin ID. Underage accounts only have a parental email where password reset emails and other communication is sent to. This email address however can NOT be used to log in with. Underage accounts can only log in with their Origin ID.
So to reset and login with an Underage account.
- Launch Origin
- Click on the "Forgot your password?" link
- Enter the ID of the underage account, click the checkbox to confirm you're no robot, click on "Send"
- Check the inbox of the connected parental email address
- Click the link in the email and set up a new password
- Sign in to the Origin client using the Origin ID and the new password
Note: Since the underage account does not have its own email address, you cannot log on to websites or the forums, only to the Origin client.
- ok, so here's my confusion.... they have emails that the reset link goes to, it doesn't go to my email. But when i get in, Ill go over the steps you provided and see what happens and update. appreciate you
I have been on for a couple of hours with 2 sets of people on the EA side. I have hit a dead end with this. We bought the elite trooper edition from Costco and now my son is unable to play the game and we are not able to use the code on my account..
It seems like my sons underage gamertag is associated with the parent email address. the first guy kept asking me to verify his email address and hung up on me saying the email address dont match with what they have on the EA account.. The thing is we didnt sign up for any EA account for him -- it seems like some sort of automatic Microsoft EA link.
The second guy asked me to provide legal documents that he is not underage -- and i had to tell him i wont be able to because he is still a minor!! Then he asks for the code for the deluxe add on tells me that COSTCO might have given you a wrong code and they are not trusted retailer!!
I felt like the 2 people that were on trying to help didnt really understand what the issue is and how to fix it.. they are just a facade of EA trying to have some service..
I TRUST costco will take this back no problems!
Does your child have other games with EA? The first time they log in on an EA game it'll couple their gamertag/psn to that of their EA account. If that EA account is indeed underage they won't be able to use online functions till they become of age depending on the country.
- I don’t understand how ea can make this decision above parents? I’ve rang ea and absolutely no help but it wasn’t ea anyway it was an Indian call centre who hung up on me!! And there is no direct email to ea?? I’ve web chatted with Xbox who can’t help but are astonished that we can’t make the decision to allow our children to play. I suppose the big thing that I can’t get my head round is how big companies and sports federations allow ea to produce these games when that are such a poor company in regards customer satisfaction and service?!?! Ea treat their customer base like *!! But they never answer any the important questions just stick their heads in the sand
@EA_Joker wrote:
@DangerousDbloc wrote:
for my kids and Starwars. I cant access those lol. im back in mine(as you can tell)
Riddle me this...why cant i access my kids EA accounts after Ive reset passwords successfully ?
I did it for mine and im back in the saddle....Hey @DangerousDbloc,
whenever you reset the password of an underage account, please do so using the Origin ID. Underage accounts only have a parental email where password reset emails and other communication is sent to. This email address however can NOT be used to log in with. Underage accounts can only log in with their Origin ID.
So to reset and login with an Underage account.
- Launch Origin
- Click on the "Forgot your password?" link
- Enter the ID of the underage account, click the checkbox to confirm you're no robot, click on "Send"
- Check the inbox of the connected parental email address
- Click the link in the email and set up a new password
- Sign in to the Origin client using the Origin ID and the new password
Note: Since the underage account does not have its own email address, you cannot log on to websites or the forums, only to the Origin client.
.still doesnt work. so i dunno..
