The legal age differs per country. USA I think it's 13 but most countries in EU handle a higher age I think.
Best is to just get in contact with EA so they can tell you what's up. If he's old enough it could be the account has something set up wrong and that should be easily fixable!
OMG... what a nightmare... I waste over 2 hours chatting the EA support on this.... two major items...
1. you must be 18yrs old to play......stupid and really stupid that you MUST PROVE TO EA using sensitive data....like picture ID and birth certificate....
2. If you are not the main Xbox account holder, you cannot play.... You cannot play if you are a sub-account player.
I honestly wasted over 2 hrs today to get this figured out...... end up getting a refund from Microsoft...
What a horrible experience.. I have to say that EA really dropped the ball on this title......
good luck everyone.
I'd have a call/chat then. Most likely it's something minor like the xbox account not having gold or something else isn't right like the DOB is set lower. Best way to find out is by contacting so they can look into it.
