Folks, if the Gamertag/account receiving error code 524 is for an "underage" account (for a child generally under 13 years of age), I have the solution for fixing the problem: you must "age up" the child's Origin Account. I have learned there are 2 ways to do this, one which is published but the other that is not readily discussed online (not that I could find).
Option 1: Your child naturally reaches the "age up" age. Per EA, this is apparently an automatic notice EA provides once a child is of age and logs into their Origin account. See https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account/ Your child goes through the age up process, picks an email, and then should be good.
Option 2: You provide evidence to EA that your child is actually of the age to "age up" the Origin account. To do this, you must first contact the EA Help Desk and create a case number, asking the agent to provide you the case number. The agent will then give you instructions, which is basically to send an email to DOBverification ATSIGN ea DOT com containing the following:
- A picture of a legal document showing the child's date of birth (proving the child is 13 years old or older in the U.S., for example)
- Information that will help EA find the account (Origin Name, Gamertag, etc.)
- Your help desk case number
- The agent didn't ask for this in the instructions, but I would provide them your child's email address that you want associated to the child's aged up Origin account.
Once EA has this information, they will update the child's date of birth on their Origin account and then send the child an email with instructions to complete the age-up process.
I did option #2 above with my son by submitting a picture of a birth certificate. I had originally set up my son's Origin account with the wrong birthday year (accidentally making him younger), so providing a birth certificate and making the correction was relatively easy. For those of you whose child is not yet of age but you want to age up their account, I didn't see a different avenue for getting an exception or approving aging up; it seems you must submit documentation showing your child is older.
For reference, here's an EA article regarding the underage account policy by country for children based on their ages: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/#agerequirements.
One additional note: if you still want your child's Xbox Gamertag to have some child/family privacy restrictions or content restrictions after you age up your child's Origin account, you can apparently do this with no problem. I aged up my son's account but still restricted content to games up to 13 years, he can only chat with Friends, can't share videos, etc. Once you get the Origin account aged up, it doesn't seem to be impacted by Xbox parental restrictions.
I hope this helps!
