Forum Discussion

chuntery

5 years ago

Re: Error Code 2396

@EA_Atic

Aargh, I see error Code 2396 is back today ... no connectivity messages though. The game did play OK.

Other strange things:

- one of my hero starfighters is locked ... although I have owned it for years

- all credits and crystals have been set to zero ... though they did return

Additionally I am occasionally seeing the message "some online features currently unavailable" located at the bottom left hand side of the screen at the menu.

3 Replies

EA_Atic
DICE Team
5 years ago
@chuntery quick question what firewall and anti-virus do you have? If it happens again could you try to disable them and try again and see if that helps?

/Atic
chuntery
5 years ago
@EA_Atic
Thanks. I use Norton for both. Disabling AV can work in certain circumstances ... but consider ....is it a coincidence that these "problems" (a strong word really) only appear to occur briefly after server disruption ? Error code 623, 918,2396 etc. As everything settles out and full services are restored it all goes away again. ..and gone it is!
godbey6
1 year ago
@EA_Atic All these issues are still very active today please do something and stop copy and pasting the same reply’s over and over