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EA_Blueberry's avatar
EA_Blueberry
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7 years ago

Re: Losing connection to matches with good internet (100 Mbps)

Sounds tough what you're going through, @MrBopee. Situations like that can definitely lead me towards the Dark Side at times, let's see what we can do to get that fixed for you.

I recommend the basic troubleshooting steps below as a good starting point. If you're still having disconnections, consider opening up the ports listed for Star Wars Battlefront II. That should help improve connectivity to the servers. There is also an option in game where you can select the server ping site under settings. If you're constantly getting disconnected from a server site, toggle one spot to the left or right.

Keep in mind that if there are multiple devices on your network streaming or downloading content it can slow down connection speed. I'm not sure if that could be the situation if multiple people in the house are streaming Netflix or downloading at the time when this happens. 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

Do you have Killer Control Center?

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Random-Freezing/m-p/7455417/highlight/true#M9254

https://answers.ea.com/t5/Bug-Reports/Apex-Legends-random-Freezing-rubber-band-lag/m-p/7435194/highlight/true#M195

1 Reply

  • MrBopee's avatar
    MrBopee
    7 years ago

    Thanks for the help, dropping out a little less frequently now so that helps a lot. There wasn't any problem seen in troubleshooting since when it dropped out, internet access would be perfect as usual and high download speeds when tested. It was only ever a very quick drop out which I assume would be because of my service provider (we've had a lot of trouble with them in the past so I may need to contact again). When using the ports there didn't seem to be frequent drop outs that I usually see, so I think it's likely solved. Thanks.

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