Tried it right away and no luck. Tried deleting then installing in safe, still no luck
Forum Discussion
48 Replies
EA_DarkoCommunity Manager
@jeffbgoofy@DarthMasonLydia Sorry to hear that you are having issues with installing the game. The error you are seeing is one that pops up on the PS4 from time to time, it can be due to a number of things. If playing on a disc the first thing to do is check the disc for any scratches or smudges, I fixed the issue with one of my games a while back simply by giving the disc a wipe. If the issue remains and you are using a disc, first delete the game data and once done eject and reinsert the disc and it should start up.
- EA_Darko
@DarthMasonLydiaCool, let us know if you have any other issues.
- EA_Darko
@DarthMasonLydia If you are seeing the same issue then freeing up some space on your hard drive should fix the issue. The pause icon is just the consoles way of letting you know that you do not have enough free space.
@DarthMasonLydiaDid the new CD fix it?
- EA_Darko
@TheKingInTheNarf Have you tried to free up some space, remember that with the PS4 if a game is 50 gigs then you need 100 gigs free so as to download and then install the game.
- @EA_Darko yes I have deleted over half my other games and my system says it currently has 407.7 gigs of space. Like was mentioned before by others the game came right out of the case and into the PS4. Gonna make another attempt to install it right now. I’ll keep you updated if it works.
- @EA_Darko Tried again with the same results. I have 407.1 gigs of free space on my PS4 harddrive and there is no scratches on the disc. DBZ Xenoverse 2 installed and played after I was having this issue with Battlefront so I know it’s not my system.I’m gonna return this copy and get another. I hope it’s just a defective disc somehow.
- EA_Darko
@TheKingInTheNarf Give the disc a clean with a soft cloth, a fingerprint or bit of dust on the disc can cause issues.
- @EA_Darko so I deleted the old install took the disc and gave it a wipe and it’s looking promising. It’s been going longer now then it did the last two times I tried this morning. Will let you know if I’m successful. Thanks for help.
- @EA_Darko So I left for a bit to run some errands and when I returned home the PS4 was off. The game does not have the pause symbol on it but when I choose that icon it says 3 hours to finish copying version 1.00 but when I go to my notifications it says 7 minutes left for version 1.5. Does that sound like I’m making progress?
- @EA_Darko So after waiting for over two hours watching it load I went to check the icon on the PS4 home screen only to see that it’s on pause again.
- EA_Darko
@TheKingInTheNarf Bit of a strange one, issues such as this can point toward a much bigger issue. I have seen people fix issues like this by re-intializing the console but doing so will wipe. The best thing to do is start the PS4 in safe mode and rebuild the database: https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/safe-mode-on-playstation-4/
@JAyce190 Please try the steps MS suggest here: https://support.xbox.com/en-IE/games/troubleshooting/game-installation-process-stops
- EA_Darko
@vwarrenjr Is the issue that after two days the game is still installing?
- EA_Darko
@kimmangz6 If games are not installing then this can mean that there is an issue with your disc or with your console.
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