Re: STAR WARS BATTLEFRONT 2 DELUXE EDITION BONUSES

@WZF3604 Thanks for the update/confirmation, and for your patience around this issue. An update should have fixed this issue for a bunch of people.

The 1.03 patch is actually unrelated to the issue, but folks should update anyway. 🙂

I have checked it again today, but still no crates. on Version 1.03

@pashus1971 Hi again, thanks for letting us know. Most people with this issue got their content, but of course we want to make sure that everyone has their stuff.

Please reach out to support, they can look into your particular case and get this cleared up. 

I only got 7 crates, is it missing something?

I buy the pre order deluxe version too.

@taisiu Hey, 7 crates sounds about right. 

You can find a list of all the crates here: https://help.ea.com/en-us/help/star-wars/star-wars-battlefront-ii/star-wars-battlefront-ii-editions-rewards/

If you've opened them already you can check your collection to ensure you got everything to be sure. 

David, I have and the case has been closed.

case number .35803326

Thanks!

when you already solve the problem with the lack of a pre-order bonus? The support can not help, they say that the fault is the store where I bought the key. The store says that you need to write in support. I'm confused. Decide finally this problem.

@pashus1971 Hi, thanks for the post. Your issue does seem to be slightly different in that yours is related to an upgrade, but it's still something we want to get sorted out.

I do notice that you seem to have 2 accounts playing the game, can I check that you've looked on both of them? The upgrade content is delivered as a collection of crates.

Thanks for checking that. 

Does the purchase show up in your History on your PS4?

https://www.playstation.com/en-ie/get-help/help-library/store---transactions/payments---refunds/how-to-use-a-playstation-4-to-check-playstation-store-transactio/

Can you also check your store page for the game in case there's anything listed in Addons? I don't think this will be the case, but I just want to check all avenues. 

Ah, thank you for the update, mixed region content can have issues on PS4.

We can't offer refunds for console products, but hopefully PS support will be able to help if you reach out. 

https://support.us.playstation.com/

Unfortunately I don't think this is something we'd be able to make any changes to, as we don't have any control over the PS4 purchase system. 

Perhaps reach out to them and see if they can remove and re-add it? It looks like adding the content on the UK account may have lead to the mixup. 

We did have an issue recently which was affecting a relatively wide number of users that did need to be sorted out, but this is resolved now.

Perhaps if you can reach out again they can help as the situation has changed and this looks like an individual issue rather than one we can affect.