I don't see the reason either to complicate it that much... or they should stick this option to 2FA Authenticator or something like that...
There is no live chat available since morning although it says live chat is available 24/7... wrote email but it is extremely slow
now waiting
I did a live chat last night and they unlinked the account during the chat. It was easier than I thought it would be. It also said I was number 121 in line but I only had to wait like 10 minutes to start a chat.
The account Pandacop above in this thread is also mine.
How did you even manage to get to a chat window? I can't find how to contact them
I am having the same issue, so I am jumping on to share and see if others have found a solution yet. It seems that once EQ fixed the account it's still thinking it's connected to Epic. They told me on the phone it was a known issue and to watch the Twitter feed or here for the fix.
Hi @EA_Cade, I know this thread is marked as resolved, but it's only partially resolved. I spoke to support and they were able to disconnect the EA account from Epic, but when I try to reconnect it to the correct EA Origin account there is an error stating that it's already connected to a different account. They told me on the phone this was a known issue, but there was no ETA and no way to track if it has or has not been resolved. In this situation, what do we do?
i have same problem. My EA Account is unlinked but i cannot contact Epig game
DICE TeamHello there,
For players that have been in contact with support and and got their account unlinked but still not working. We are investigating the issue.
/Atic
Having the same issue. Is there any where we can check the progress or get updates, maybe via the @EAHelp twitter account ?
there were 2 patches for Origin this week... I was hopeful that it is already the solution for our problem but unfortunately not... it seems this second weekend will not be spent with Battlefront II either 🙂 it would be appreciated if we could be informed in more details and/or if we could get some kind of forecast when the problem will be fixed
again... an update came out a few minutes ago for Origin, thought this will be it... 🙂 but no, it wasn't ☹️
maybe it is for me but this thread is signed as SOLVED but it is far from solved in my opinion, hordes of players are waiting for it to be solved 🙂 we want to play already 🙂
do you know at EA how much patience is required waiting for more than a week and nothing happens? 😉
So, I just contacted EA Help via live chat, in order to unlink my Epic Games account from one EA account, in order to connect to another EA account.
They immediatly unlinked it, and I was already able to connect to my other EA account.
Just wanted to let you know that you might be able to do the same!
So you know, I asked for help using this information:
Here is the current situation I have. EPIC-B and EA-B are my personal accounts, and EPIC-J and EA-J are my son's accounts. We made the mistake of connecting my Epic account to my son's EA account which started us down this path. Here is where I am stuck:
