Received an Empty Trooper Victory Crate for 'Team Player' challenge

Happened to my hubby.  Since I got the crate the normal way, I told him to check his collection page to see if the officer got anything.  Turns out he DID get the appearance reward, just the animation of the cards appearing in the crate was missing.  All that was in the crate was the officer appearance card for me, and he got it even though he didn't see the card.  So check under your officer to see if you got the new appearance.