Refund System Isn't Working

Hey,

I've been trying to get a refund for this game since it refuses to launch. Unfortunately I can't seem to get through the refund system, as it puts me in an infinite loading screen. Every time I click confirm nothing happens. I've waited nearly 2 days now. I've tried it on a seperate browser and it's the same on there too. Is there any way past this? I want my money back.