REFUND???
Hello. I am having the same issue with trying to get a refund for this game. I tried sending the following email because there is no other way to contact anyone:
Hello. I am writing to follow up o...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @thntwlzjyvc4,
We don't have the means to issue refunds or look into billing issues through Answers HQ. You're correct, this would need the support teams help if you've requested a refund directly on the EA Help site and it's not come through. Please check the status of your refund request from your Order History on the order summary page and note down the transaction ID. This information will help speed things up when you reconnect with the support team:
- Log in to origin.com
- Hover over your EA ID in the bottom left corner, then click EA Account and Billing.
- Select the Order History tab.
I'm sorry to hear the EA Help site's been acting up for you though. It might just need some troubleshooting. Could you try the following steps please to see if that helps you with creating a ticket and reaching them:
- If you are on mobile, switch to PC to submit the ticket or vice versa
- Clear the browsers cache and cookies, fully close all browser windows and then try again
- Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
- It's no harm trying a clean boot to see if you see the same issue after either: https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/
If that doesn't help you connect through to support, try reaching out to our EA Help Support staff on Twitter at @EAHelp for assistance with this. Select the message icon to get assistance. They are also on Facebook, you can select the 'send message' option on the accounts home page.
- EA_Lanna
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