Forum Discussion
@thedestroy10000 Hi, we're looking into this. You can find information and any updates about code issues here: http://answers.ea.com/t5/General-Discussion/SWBF-II-pre-order-code-issues/m-p/6311208#M131
Thanks.
Trying to access the Beta on PS4, I entered my code which it accepted but when I go to download the Beta is says that I can't download it because I don't own it. I've tried re-entering the code but it says 'code already used'. Any ideas/help would be great please, thanks
- Anonymous9 years ago
I have the exact same situation. Preordered deluxe edition over a week ago. Entered my code yesterday and now i can't download it because i don't own the game.
(belgium)
- 9 years ago
I got exactly the same!
and I'm also from belgium...
so dissapointed the download takes more then an hour and then we can't even download!
- Anonymous9 years ago
Also from Belgium and exactly the same problem. thought i could enjoy a morning of beta but no, I do not 'own' the game. Hope this is fixed fast
- Anonymous9 years ago
Can confirm the suggested workaround did not work for me Xbox One - Australia
- Anonymous9 years ago
Holy [removed by CM] Guys I found out how, so sign in to the official Microsoft store redeem the code and then it should work . I got the could not be found error on the work around so I clicked out of the tab went to this forum few scrolls later....clicked back to the xbox store redeem tab and it redirected me to the Microsoft store with my code in the redeem box then I pressed go ( what the heck might as well try) then it said thank you for your purchase . WOOHOO SO WIZARD p.s. I refreshed just to be sure and it said the code has already been taken and I went to purchase history and it said ready to install bf2 beta.
XBOXONE hopes this helps
I'm on. a Mac
- Anonymous9 years ago
beta is downloading
FInallyyyy
- EA_David9 years ago
Community Admin
Thanks @shadowk1ller117, hopefully that helps some folks.
For anyone on PS4, unfortunately I don't have any update at this time, just that this is still being investigated. - 9 years ago
@EA_David wrote:Thanks @shadowk1ller117, hopefully that helps some folks.
For anyone on PS4, unfortunately I don't have any update at this time, just that this is still being investigated.Tried the suggested, didn't work...
Clicked Redeem, code auto populates as per @shadowk1ller117 suggestion. However, the NEXT button is greyed out with the following message:
Check the instructions that came with your code. You might need to redeem it on a different web page.
- Anonymous9 years ago
EA David I also redeemed my Yoda epic mastery star card on the official Microsoft website and it worked perfectly.
Xbox One
- b3anh3ad9 years agoNew RookieI'm having the exact same problem that @shadowkiller and @DigitalAdz are having. Just says to try and redeem it elsewhere
- Anonymous9 years agoMy code got accepted but it not downloading
- 9 years ago
@EA_David I'm having real trouble trying to get through to people. Had a chat closed on me and auto sent an invalid replacement code.
on ps4 I get This playstation Network card number has already been used
Please check your entry.
(WC-40372-6)
Please help as I'm not getting any help. Even sent proof of purchase to your facebook and twitter but i get nothing.
It's not cool. Been up hours so I could download this thing on the dot of 9am local. Its a really really poor experience. One of your agent closed a chat on me, after waiting 2 hours to get through. He wasn't even listening and didn't get it.I hope this gets resolved as I can't play it on the weekend
- Chickasmee9 years agoSeasoned Novice
Playstation have just tweeted:
We're aware users who purchased the disc of Battlefront II aren't able to access the beta via voucher redemption. We're now investigating.
- 9 years ago
I have talked with a german supporter of EA. She said, the Beta would be there, but it would be the work / jurisdication of Playstation to publish it properly. I have had also a talk with Playstation. They said, it is not their responsibillity, it would be the one of EA, because it is the product of EA...
☹️
I have a bad feeling about this...
- Anonymous9 years agoXbox one still not working 😭😭😭
- Chickasmee9 years agoSeasoned Novice
I'm now downloading, thanks for being here David
- b3anh3ad9 years agoNew RookieI'm still getting the 'redeem somewhere else' thing :-(
- 9 years agoNow available in the PS store, downloading. 15.1gb if anyone is wondering.
- EA_David9 years ago
Community Admin
Hey, to confirm we're seeing more and more folks able to download on PS4 now. Check your store page and you should be able to download.
If anyone still can't try restarting the system, then let us know if it persists. - 9 years ago
Yeah, I'm still receiving "Redeem it on a different web page" on Xbox One as well.
- Anonymous9 years agoYeah me aswell
- EA_David9 years ago
Community Admin
@zRazR2010 Thank you. Can I check that your Xbox is set as your home console and is connected to the internet? I've had some info suggesting that this can be a factor when folks can't use the workaround.
- 9 years ago
My Xbox is my home one, connected to the internet via ethernet cable, still giving me redeem it elsewhere.